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Compass Group, North America TECH EXPERIENCE AMBASSADOR in NEW YORK, New York

Posted Date: Mar 9, 2021 A Fresh Approach to Great Results.* * /At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!/ Job Summary Compensation: $26- 30/per hour based on experience The Tech Experience Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members. Located at the Solutions Bar, the Solutions Bar Advisor will be the first point of contact for visitors who need technology support. They will assist either at the service desk directly or in conference/meeting rooms. They will have a level of expertise to assist all visitors quickly and can readily jump in to assist meetings when needed. Key Responsibilities: * Provide high-level internal and external customer support * Intermediate knowledge of A/V technology and comfortable with supporting A/V needs * Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction. * A Tech Experience Ambassador is the first point of contact for all guests seeking technology support * Gain a better understanding of customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, while providing accurate time estimates for next steps. * Work with Experience Team to assist any VIP guests seeking office/meeting room technology support. * Responsible for daily walkthrough of office space and conference rooms to ensure all technology is put away neatly or readily available for any upcoming meetings including client and VIP. * Hand deliver technology that has recently been repaired or additionally requested to guest’s workspace, office, meeting room, etc. * Coordinate and arrange basic office equipment repair and maintenance; escalate to appropriate party when necessary * Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest * Interface with vendors to provide seamless customer support * Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed; provide unparalleled levels of support to all guests * Mange the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags * Carry out instructions for security, fire, health and safety guidelines * Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications. * Maintain a strong awareness of business activity and communicate all updates with your team members. Preferred Qualifications: * At least 2 years of experience in a Technical Support position OR equivalent level of education in field. * Proper working knowledge of iOS, Smartphone, Tablet, PC and Mac systems. * A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Solutions Bar Advisor role. * The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. * Intermediate computer skills and knowledge of office technology / equipment. * Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. * Discreet, ethical and committed to maintaining a high degree of confidentiality. * A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. * Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner. * An aptitude for acquiring skills in technical repairs and an eagerness to learn about new products and devices. Apply to Flik today! /Flik is a member of Compass Group USA/ Click here to Learn More about the Compass Story * * Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Flik Hospitality are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) *Req ID: *452907 Flik BRIAN P PANGBORN SALARIED NON-EXEMPT