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Salesforce.com, Inc Technical Architect Director in New York, New York

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Mulesoft - Customer Success Group

Job Details

Technical Architect Director

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect Director on our Services team, you will have the opportunity to deliver superior impact by driving large-scale programs and significantly contributing to our global practice while coaching and mentoring elite members of a fast-paced, growing organization.

You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

What you’ll achieve:

Three months:

  • Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement.

  • Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training.

  • Begin to execute Mulesoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches.

  • Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start developing and contributing subject matter expertise and project deliverables to internal knowledge exchange.

  • Begin mentorship and guidance of junior Services team members and help to build out our services organization.

Twelve months:

  • Lead large-scale technical programs across multiple teams through multi-phased delivery projects and provide guidance to influence standards for development, governance, and operational life cycle.

  • Evangelize frameworks, project deliverables, best practices/policies, and implementations to internal collaboration networks and IP sharing.

  • Identify opportunities to expand MuleSoft footprint, drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties.

  • Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs.

  • Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills.

  • Identify opportunities and efficiencies in customers’ IT operating model and support implementation of the SLDC pipeline to expand the value out of the Mulesoft platform.

  • Contribute to the practice throughout its various dimensions to help further improve it and make it even more impactful.

  • Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.

  • Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

What you’ll need to be successful:

  • 10 years minimum experience leading integration teams and architecting solutions.

  • 2 years leading large scale MuleSoft projects preferred.

  • Mastery of at least one of the standard architectural frameworks in the industry.

  • Demonstrated experiences architecting services integrations with at least two of the following:

  • MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)

  • API Management solutions (Apigee, Mashery, etc)

  • one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)

  • Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneously.

  • Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards

  • Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teams

  • Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices

  • Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements

  • Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions, meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives

  • Experience driving technical workshops with technical and business clients to derive value-added services and implementations

  • Ability to travel up to 75% of the time (varies depending on customer needs, focused within Region)

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

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