Salesforce.com, Inc Technical Architect Director in New York, New York
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Mulesoft - Customer Success Group
Technical Architect Director
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect Director on our Services team, you will have the opportunity to deliver superior impact by driving large-scale programs and significantly contributing to our global practice while coaching and mentoring elite members of a fast-paced, growing organization.
You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.
What you’ll achieve:
Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement.
Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training.
Begin to execute Mulesoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches.
Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start developing and contributing subject matter expertise and project deliverables to internal knowledge exchange.
Begin mentorship and guidance of junior Services team members and help to build out our services organization.
Lead large-scale technical programs across multiple teams through multi-phased delivery projects and provide guidance to influence standards for development, governance, and operational life cycle.
Evangelize frameworks, project deliverables, best practices/policies, and implementations to internal collaboration networks and IP sharing.
Identify opportunities to expand MuleSoft footprint, drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties.
Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs.
Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills.
Identify opportunities and efficiencies in customers’ IT operating model and support implementation of the SLDC pipeline to expand the value out of the Mulesoft platform.
Contribute to the practice throughout its various dimensions to help further improve it and make it even more impactful.
Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.
Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
What you’ll need to be successful:
10 years minimum experience leading integration teams and architecting solutions.
2 years leading large scale MuleSoft projects preferred.
Mastery of at least one of the standard architectural frameworks in the industry.
Demonstrated experiences architecting services integrations with at least two of the following:
MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)
API Management solutions (Apigee, Mashery, etc)
one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneously.
Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards
Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teams
Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices
Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements
Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions, meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives
Experience driving technical workshops with technical and business clients to derive value-added services and implementations
Ability to travel up to 75% of the time (varies depending on customer needs, focused within Region)
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