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Job Information, Inc Technical Program Manager, New Product Introduction - CSG in New York, New York

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Job Category

Customer Success Group

Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row.

Salesforce's Customer Success Group (CSG) is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and meaningful insights to help put all aspects of our platform to work.

As a Technical Program Senior Manager for CSG’s New Product Introduction team, you will be part of a dynamic, global team coordinating readiness across CSG's key functions - Support, Success, Professional Services, Renewals. In this role, you will work closely with our Cloud GTM Strategy Leads, CSG and TMP Execs to prioritize CSG's response to NPI.

This seasoned IT professional will have a solid technical background and significant experience with Product Management, Program Management, as well as with Public/Private Cloud services. This role will require an ongoing proficiency in all aspects of Project Management plan-driven methodology including Execution & Governance of Steering Committees and Program Operating Models

With strong emotional intelligence and high conflict resolution skills, you will rally the cross-functional teams that sometimes span multiple time zones and hold the teams and individuals accountable for timelines and deliverables. You will provide hands-on management of projects and proactively identify risks and develop mitigation plans to keep them on track.


  • Supports prioritization of CSG's response to NPI

  • Manages, tracks and provides consolidated reporting on progress.

  • Removes blockers and mitigates project risks maximizing team productivity and ensuring on-time delivery.

  • Balance business needs with the technical constraints, drive creative solution discussions, and negotiate trade-offs as needed.

  • Cultivate effective, trusted working relationships with matrix teams located globally across time-zones.

Skills Required:

  • 5-7 years’ experience in technology industry in direct, hands-on experience in program and/or delivery management.

  • Excellent oral, written, and presentation skills, confident communicator with the ability to present complex issues and solutions in a clear, concise fashion to technical and non-technical audiences, including C-level executives

  • Ability to drive work independently, identifying solutions, and moving them to implementation.

  • Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving

  • Proven leadership in a fast-paced, dynamic environment: A proven track record as a decisive, action-oriented individual, who has led cross-functional global teams to define and achieve high value objectives.

  • Strong analytical skills

  • Creative and critical thinking ability

  • Strong project/program management skills, including prioritization and ability to multi-task

  • Achieves positive outcomes by identifying common interests, clarifying differences, and achieving consensus or compromise.

  • Strong teaming abilities as well as demonstration of effective virtual teaming

  • Enterprise software / Software-as-a-Service experience (SaaS)

  • Salesforce Technology experience preferred

For Colorado -based roles: Minimum annual salary of $121.100. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:


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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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