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Nestle Technical & Quality Management Analyst (Hybrid Work Schedule) in New York, New York

At Nespresso we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration.

Job Description:

The Technical and Quality Management Analyst is responsible for assisting with various tasks, including: financial and technical performance, reporting and analysis, vendor liaison, contract compliance, purchasing/expense tracking and inventory asset management. This position will work a hybrid-based schedule, working at least 2 days a week at Nespresso’s Corporate Office in New York City.


• Create monthly management MANCOM operating plan report to include monthly performance KPIs and targeted operational results for both B2B and B2C operations.

• Analyze key 3rd party service provider vendor monthly technical reporting data for accuracy, KPIs.

• Prepare recommended action plans for improving quality of service performance based on the analysis.

• Track and analyze technician performance results for key metrics and performance objectives.

• Conduct TQM department monthly budget preparation; assess variances; adjust DF forecasts for operating plan.

• Track all department monthly expenses; reconcile purchase card transactions; allocate expenses per leased workshop facilities. Develop and maintain internal forecasting models to ensure accurate predictive analysis.

• Ensure that the relevant formula are implemented based on historical data, seasonality & business variables.

• Define the relevant variables together with key stakeholders (internal and external).

• Assist in the definition and ensure the tracking of business targets for the TQM department.

• Maintain & adjust the forecasting based on actual results & key learnings throughout the year.

• Prepare and assist with monthly Accrual process with relevant stakeholders from Finance, Sales, Operations and follow finance processes and policies as required.

• Set up new suppliers & complete all documentation requirements for vendor contract implementation

• Manage all security deposits, lease renewals, conduct invoice reviews and reconciliation against work orders; process and track exceptions for high cost invoice approvals.

• Manage purchasing of workshop supplies, equipment, tools and parts with approved vendors; Track shipments, reconcile invoices, file receipts and reconcile monthly statements for payment approvals

• Prepare monthly tracking spreadsheets of budgeted expenditures; analyze variances; frequency of orders; utilization of supplies per workshop; analyze trends and determine opportunities for improved procedures; efficiencies of operations.

• Record and maintain database of loaner machine assets deployed in field; oversee purchasing of parts for direct service workshops and record and maintain records of spare parts purchased per workshop for trending and forecasting requirements.

• Manage Special Projects as defined to support B2B & B2C Technical Quality Management department objectives; create tracking methods and procedures; develop custom reporting; analyze business trends and recommend financial; process and operations efficiencies based upon in-depth business analysis of historical and forecasting data.


• Bachelor’s degree in Business Administration, Supply Chain Management, or in a related field required.

• 3+ years of experience working in a professional Office or Customer Service environment required, with current or prior experience working in a Finance or Accounting role desired.

• Demonstrated proficiency in MS Office (Word/Excel/PowerPoint/Outlook) required.

• Must have excellent communication (oral and written), organizational and stakeholder management skills.

• Must have strong problem solving and analytical skills, as well as be detail-oriented.

• 3+ years of experience in business analysis and/or process improvement strongly preferred.

• Must be willing and able to work under pressure to meet tight deadlines with minimal supervision.

Requisition ID:


The approximate pay range for this position is $75,000 to $90,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.