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Morgan Lewis & Bockius LLP Technology Support Specialist in New York, New York

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with more than 4,000 lawyers and staff in 30 offices is seeking a Technology Support Specialist, resident in our New York, NY office. Regional IT Director or IT Manager and provides support for computer and/or audiovisual hardware of a basic to moderate nature to ensure end-user productivity and efficiency. The Technology Support Specialist will use basic troubleshooting techniques in order to provide accurate, timely and creative resolutions to hardware-related issues and some software-related issues. The Technology Support Specialist II serves as a liaison between hardware engineers within IT (including the Help Desk) and the end user community.

Responsibilities:
Responds to end-user hardware requests and performs restorative actions to resolve problems.
Properly logs all requests, issues and their resolutions.
Properly escalates critical issues to other local-team members or to Firm IT for level-3 support.
Researches and locates available tools and processes to identify and avert troublesome trends as they develop.
Responds to situations where standard procedures failed with hardware installations or upgrades.
Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs.
Provides status reports to and communicates with the manager.
Provides support for audiovisual and video conferencing systems and meetings.

Administrative and Operations Responsibilities:
Unpacks, sets up, tests and installs all new equipment received by the local office.
Tracks the type of equipment, the location of equipment and to whom the equipment is allocated.
Performs all initial diagnoses of reported hardware errors to determine nature, possible cause and recommended course of action.
Where possible, performs maintenance or recovery procedures to correct reported hardware errors.
Contacts third-party maintenance personnel, when necessary, to service diagnosed hardware errors that cannot be resolved in-house.
Performs standard preventive maintenance on specified equipment.

\#LI-Hybrid

EDUCATION AND EXPERIENCE:
An Associate's degree (A.A.) in related field
Minimum one year experience in hardware and basic software support at a professional services organization or, equivalent combination of experience and education

OTHER QUALIFICATIONS AND REQUIREMENTS:

To perform the job successfully, the Technology Support Specialist must demonstrate the following knowledge skills and abilities:
Strong customer service orientation.
Planning and organizational skills.
Problem solving skills.
Ability to adapt to change and balance competing demands.
Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors.
Ability to carry out written, oral or diagrammed instructions, involving several variables, in routine situations.
Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors.
Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
Ability to solve practical problems, dealing with a variety of variables where little standardization exists.

COMPUTER SKILLS:
To perform this job successfully, the Technology Support Specialist must have a working knowledge of office productivity software, the Microsoft operating system, and/or audiovisual technologies.

COVID-19: Morgan, Lewis & Bockius LLP requires its personnel to be fully vaccinated against COVID-19. Proof of vaccination is required.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information.
Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts:
Professional Staff positions: Please call 888.534.5003 or email
Lawyer/Summer Associate positions:

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Karen Queen-LeBoo at .

Morgan Lewis is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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