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Sesame Workshop Temp, HelpDesk Support in New York, New York

Sesame Workshop is looking for a Helpdesk / Desktop Support. We’re looking for someone with an enthusiastic personality, articulate communication skills and a detail-oriented mentality, to play a key role within our Information Services – Client Services team. An ideal Desktop Administrator at Sesame Workshop will be excited about working in a multi-tasking environment. This role is key to the success of the IT department because it is the first line of contact for end-users. This position is driven by the technician’s ability to provide a high level of customer support in the most professional manner. Please note: This is a temporary role for 6 months with a possible longer extension. Responsibilities: • Perform customer service functions by answering employee email and phone requests • Provide first level phone support and desktop support for both PC & MAC users • Responsible for logging all calls in Spiceworks ticketing system and escalating calls if necessary • Assist in the imaging new desktops and laptops for distribution • Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars • Provide meeting assistance for onsite meetings with external vendors and/or internal users • Support remote users; understanding of VPN; remote access technology • Perform upgrades, implementations and project-related tasks of new technologies as set forth by the IS Department • Responsible for setup and support of all smartphones (Android & iOS devices), including administration of our mobile device management solution • Create/Manage/Administer accounts on our internal FTP Site, Product Submissions, Central Desktop, Signiant, Zoom, Teams, Adobe Creative Cloud, etc. (Organizational Productivity Tools) • Other related tasks as assigned by Client Services Qualifications: • 2-3 years of combined relevant education & technical experience • Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge • Strong working knowledge of Windows 10 and MAC OS X • Basic knowledge of systems hardware (PC, MAC, Multifunction Printers, Scanners, Mifi’s, WiFi, Mobile Devices, VOIP phones, etc.) • Knowledge of Active Directory and Microsoft Exchange administration Other: • Bachelor’s Degree or equivalent experience • Enjoy speaking to new, seasoned, and senior-level employees while helping them navigate technology • Detail-oriented, know how to manage your time appropriately and consider yourself a quick learner • Excellent verbal, communication, and organizational skills Sesame Workshop is an Equal Opportunity Employer/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Employer

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