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Legends Hospitality Tour Ambassador - One World Observatory [$25./hour] in New York, New York

Description

The Role: The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on the guest experience and how the guest relates to the overall venue experience. This position reports directly to the Tour Ambassador Supervisor. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

The Venue:

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

Responsibilities: The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on the guest experience and how the guest relates to the overall venue experience. This position reports directly to the Tour Ambassador Supervisor.

  • Greeting guests as they enter assigned areas.

  • Ensuring safety of our guests while waiting, on tour or in assigned areas.

  • Providing facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.

  • Conduct in-depth, specialized talks and walking tours of the Observatory.

  • Providing a high level of customer service for the guest, resolving issues and referring issues to a Supervisor as necessary to ensure a pleasant experience.

  • Create and prepare specified tour material as needed.

  • Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.

  • Performs other duties as necessary or required by management.

  • Non-traditional hours (Nights, Weekends & Holidays as necessary).

  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

    Qualifications:

  • Bachelor’s Degree

  • Minimum 2-4 years’ tour guide or related experience, preferably in an attraction, entertainment or hospitality environment.

  • HIGH level of demonstrated professionalism and customer service.

  • Local Tour Guide license preferred.

  • Excellent written and verbal skills – multi-lingual a plus.

  • Proficient in Microsoft Office (Word, Excel, Power Point) – an interest and proficiency in interactive presentations and social media is a plus.

  • Quick learner with ability to handle multiple projects and meet deadlines.

  • Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.

  • Pre-existing knowledge of the area history and familiarity with area landmarks preferred.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills

Required

  • Leadership: Advanced

  • Communication: Expert

  • Customer Service: Expert

  • Public Speaking: Advanced

Preferred

  • Team Work: Advanced

Behaviors

Required

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Team Player: Works well as a member of a group

  • Leader: Inspires teammates to follow them

  • Enthusiastic: Shows intense and eager enjoyment and interest

Preferred

  • Functional Expert: Considered a thought leader on a subject

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

  • Self-Starter: Inspired to perform without outside help

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

  • Bachelors or better in Other
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