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Warner Media LLC UX Research Internship - Summer 2023 in New York, New York

Overview:

About the organization:

Warner Bros. Discovery’s technology organization sits at the intersection of tech, entertainment, and everyday utility.

We are continuously leveraging new technology to build immersive and interactive viewing experiences. Our platform covers everything from search, catalog, and video transcoding, to personalization, global subscriptions, and more. We are committed to delivering quality user experiences, ranging from video streaming to applications across connected TV, mobile, web and consoles. As a pure tech organization, we are essential to Warner Bros. Discovery’s continued growth, building world-class products from the ground-up for our iconic brands like HBO Max, Discovery Channel, CNN, Food Network, HGTV, Eurosport, MotorTrend, and many more.

Why Join the Warner Bros. Discovery Team?

Delivering one of the largest and most iconic content libraries in streaming to millions of consumers around the globe is no easy feat. It requires high levels of collaboration, a willingness to take risks, and a passion to tackle some of the most complex technical challenges. That’s why at Warner Bros. Discovery, we cultivate an environment for our employees to thrive, whether it’s building all of our tech from scratch to continuously innovate, working at the exciting pace of a startup, or utilizing our flexible working hours to enhance collaboration with teams across the world. We think big and we hire people who do the same: technologists who love owning a problem and creating their own elegant solutions, and those who are willing to try, fail, learn, and try again because that’s how we truly build the future.

Why Intern at Warner Bros. Discovery:

In addition to building great products and creating some of the best content in the world, we’ve built a great team and culture! Our program offers unique experiences, with tremendous opportunities for growth. Everyone is passionate about the work we do, and it’s energizing to work on something you authentically care about. Our UX researchers are some of the most talented in the industry and are excited to mentor and learn from our interns. You’ll have the opportunity to help deliver customer facing, impactful projects and test your theories on the newest technologies and methodologies, while learning from the seasoned pros.

Responsibilities:

The Job

As a member of the Direct-to-Consumer Product UX Research team, the UX Research intern will assist with conducting innovative research supporting the user experience of new video streaming services. User research insights fuel the design and development process to ensure a useful, usable, and delightful entertainment experience for our viewers. Interns will work closely with the UX Research staff and product teams to infuse user empathy and perspectives throughout the product development lifecycle.

Key Features of the Program:

  • 1:1 Mentorship: You’ll be assigned a mentor for the duration of the program to ensure you get off to a flying start and continue to meet your development goals throughout.

  • Tech Speaker Series: You’ll frequently learn about new technologies and trends and meet and learn from some of the most talented technologists in the industry, both internal and external to Warner Bros. Discovery.

  • Career Coaching: You’ll receive tailored career advice and guidance from experienced data experts, and leaders who have been where you are, and will share how they have successfully navigated their careers.

  • Global Exposure: Most of our teams and products have global impact, meaning often our interns are working on projects that impact multiple markets. This provides you with unique insight into solving problems at scale, the nuances between markets and how we leverage technology to provide seamless and consistent quality across our customer experience globally.

  • Global Network: By the end of the program you’ll have built a global network of talented Engineers, Product Managers, Data Scientists and Analysts, Product Designers, Marketeers and business leaders. You’ll also have an extensive network for peers with whom you will have built great relationships! It’s a small industry and the network you build and the impression you make during the program will be invaluable throughout your career.

  • Long-term Career Prospects: While this is a summer internship, we see this as the start of a long-term relationship. Many of our current employees are prior interns and for developers early in their career Warner Bros. Discovery DTC offers unparalleled opportunities. From working on unique and exciting projects, to having global impact and gaining international experience. We’ve also built a fantastic culture that is truly diverse and inclusive, reflected in creativity and innovation across our products and features. And of course, you’ll work with our talented team; our engineers are among the best in the industry and are excited to mentor and develop the next generation of tech talent!

What you need to know about the DTC Summer 2023 Program Application Process:

  • Our Summer 2023 internship program is 11 weeks long, commencing June 5th - August 18th.

  • Our internships are paid opportunities. Credit is not required; however, we will provide documentation if necessary.

  • The application deadline is November 30th. After this date, we cannot guarantee your application will be reviewed for the position.

  • We do not require a cover letter. Please demonstrate your passion for the position through your resume.

We are interviewing through Fall 2022. A Warner Bros. Discovery Intern team member will contact you if your experiences and interests match an open internship position. Due to the high volume of applications, we are unable to give individual status updates.

Job Responsibilities:

  • Work closely with the UX Research staff and product teams to assist with planning and conducting remote qualitative research studies. This includes, but is not limited to: research study design, remote study coordination, moderating study sessions, data analysis, and working with teams on implementing study findings. Studies will involve methodologies such as usability testing, in-depth interviews, surveys, card sorting, tree testing, and competitive analysis.

  • Dive into emerging UX topics to uncover user perspectives and best practices for video streaming to inform the design process.

  • Contribute to developing new methods and techniques for remote research.

  • Pitch in where needed, on this highly collaborative, high functioning team!

Qualifications

In addition to academic qualifications, we’re looking for interns who are always curious and have a desire to learn. You’ll need to have great attention to detail, but with a great sense of agility and scope.

  • Completed coursework in user research methods and testing

  • Pursuing a degree or academic work in UX Research, Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a closely related field

  • Academic or industry familiarity with research methods such as usability testing, in-depth interviews, diary studies, and competitive analysis

  • Passion for media streaming services a huge plus (e.g. Netflix, Hulu, Amazon Prime Video, Disney+, Paramount+, Spotify, etc.)

  • Proficiency with remote study tools (e.g. usertesting.com, Qualtrics, FigJam, Optimal Workshop)

  • Agile/growth mindset, curiosity about users, passion for great design, quick learner, asks a lot of questions, ready to dive in.

  • An online portfolio or work samples with study plans, reports, and outcomes.

Balance is important to us; we work hard, but think it’s also important to have a good sense of humor and have fun while doing great work!

  • Must be currently enrolled as a student (proof of enrollment will be required if selected for an internship).

  • Must be a rising Junior, Senior or Grad Student.

  • Preferred 3.0 GPA.

  • Must have the legal right to work in the United States.

In compliance with local law, we are disclosing the compensation for roles that will be performed in New York City. The rate listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $16--$40 per hour USD.

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