Capital One Services, LLC UX/UI Design Lead - Card Partnerships Team in New York, New York
Job ID: R110767
Locations: VA - McLean, United States of America, McLean, Virginia
UX/UI Design Lead - Card Partnerships Team
Focused on our co-branded credit card programs, the Card Partnerships Experience Design team is looking for a UX/UI Design Lead to help us find, win, and onboard new partners.
This is an agency-style role for a seasoned designer, visionary strategist, and savvy storyteller.
Our customer experience is at the core of every new business engagement, and we're looking for someone to work closely with our finance, marketing, and brand creative teams to drive our business development strategy and deliver customer experience demos and prototypes.
It's a unique role at the center of B2B and B2C worlds: you'll need to blend a keen understanding of Capital One's customer-facing experiences with a sharp understanding of B2B sales needs and process.
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:
Winning new business
Synthesize industry research and in-house data compiled by Marketing Insights teams
Partner with Marketing and Business Analytics Team to craft high level story and vision for a pitch
Select appropriate experiences to show a client in support of the pitch story
Identify opportunities to support/influence the business pitch stories and experiences beyond prototypes and demos
Mobilize and coordinate teams to make flows, design screens, and compile demos against tight deadlines.
Review designs with Business Development team and iterate as needed
Actively seek out new and upgraded experiences across the enterprise, identifying compelling and exciting new features or experiences to include in future pitches
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Storytelling through business acumen and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology and business development colleagues
At least 6 years of experience with UX (User Experience) and UI (User Interface) design
At least 4 years of experience driving work through cross-functional teams
At least 2 years of experience working with a variety of business partners and delivering outcomes
Design portfolio demonstrating the combination of visual design and strategic insight to deliver measurable results
Advertising Agency experience
People management experience
Experience designing for cross-channel experiences
Familiarity with design and prototyping tools, such as Adobe Products, Sketch and Figma
Familiarity with working and contributing to and established design system
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.