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Capital One Services, LLC UX/UI Design Lead - Card Partnerships Team in New York, New York

Job ID: R110767

Locations: VA - McLean, United States of America, McLean, Virginia

UX/UI Design Lead - Card Partnerships Team

Focused on our co-branded credit card programs, the Card Partnerships Experience Design team is looking for a UX/UI Design Lead to help us find, win, and onboard new partners.

This is an agency-style role for a seasoned designer, visionary strategist, and savvy storyteller.

Our customer experience is at the core of every new business engagement, and we're looking for someone to work closely with our finance, marketing, and brand creative teams to drive our business development strategy and deliver customer experience demos and prototypes.

It's a unique role at the center of B2B and B2C worlds: you'll need to blend a keen understanding of Capital One's customer-facing experiences with a sharp understanding of B2B sales needs and process.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:

Winning new business

Synthesize industry research and in-house data compiled by Marketing Insights teams

Partner with Marketing and Business Analytics Team to craft high level story and vision for a pitch

Select appropriate experiences to show a client in support of the pitch story

Identify opportunities to support/influence the business pitch stories and experiences beyond prototypes and demos

Mobilize and coordinate teams to make flows, design screens, and compile demos against tight deadlines.

Review designs with Business Development team and iterate as needed

Actively seek out new and upgraded experiences across the enterprise, identifying compelling and exciting new features or experiences to include in future pitches

Strategy & Planning

Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

Engaging in portfolio prioritization to help set the strategy and product road map for the team

Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovering & Delivering

Supporting early product definition by working with partners to facilitate discovery sessions that uncover pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Driving end-to-end product design by:

Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends

Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Storytelling through business acumen and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology and business development colleagues
Basic Qualifications

At least 6 years of experience with UX (User Experience) and UI (User Interface) design

At least 4 years of experience driving work through cross-functional teams
Preferred Qualifications

At least 2 years of experience working with a variety of business partners and delivering outcomes

Design portfolio demonstrating the combination of visual design and strategic insight to deliver measurable results

Advertising Agency experience

People management experience

Experience designing for cross-channel experiences

Familiarity with design and prototyping tools, such as Adobe Products, Sketch and Figma

Familiarity with working and contributing to and established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.