JPMorgan Chase Vice President, Business Digital Product Manager in New York, New York
Commercial Banking (CB) provides a full range of services including lending, treasury services, investment banking, commercial card and asset management products to meet its clients’ domestic and international financial needs. CB’s 1,500 bankers serve approximately 19,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, with annual revenue generally ranging from $20 million to $2 billion, and nearly 37,000 real estate clients, owners and investors. CB is the third largest commercial bank in the U.S., with almost $170 billion in loans and almost $180 billion in deposits. In 2015, CB generated revenue and earnings of $6.9 billion and $2.2 billion, respectively.
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Chase is seeking an experienced product owner to lead and define the digital strategy and product experience for Business Banking and Commercial Banking clients on specific Chase Online initiatives across the bank that cover how customer access the digital platform and how they see their activity. Chase Business Online is a target cash management product used by Business Banking and Commercial clients, which offers basic tasks that include information reporting, account transfer, ACH, wire, remote deposit, fraud protection and imaging capabilities that cover various products like checking accounts, loans, credit cards, commercial real estate loans, merchant services, and more. The Business Digital Product Manager will be responsible for a subset of the product sub-journeys products and services that revolve around how a customer accesses the digital platform and how they see their activity. The candidate is responsible for product definition, epics and story grooming, sequencing epics across sprints, backlog work, discovery work in partnership with design and Customer experience team, product strategy, interaction with Business Banking and Commercial Banking sales and service teams, pricing strategy, ROI analysis and life cycle.
Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for emerging digital technologies. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.
Determine product strategy and vision for productscovered with eye towards innovative concepts and solutions;
Assess customer and banker needs and “pain points” tobuild prototypes to validate solution approach
Experience in using empathetic product design todevelop and managed products, tools and technology to address and resolveuser problem(s);
Facilitate and lead strategy/concept/requirementssessions with cross functional teams of user research, market research andtechnology partners;
Provide clear vision and scope documentation, usecases, workflows, wire-frames, design and product requirements, and othermaterials as needed to support UX design and development;
Proven track record in converting vision into themes,epics and user stories. Create concise, compelling content andbusiness case to present and sell concepts through to senior management;
Experience in prioritizing stories based on user need,business impact and technical effort to efficiently manage backlog
Build and present end to end executive product updatesinclusive of current production metrics, new feature delivery planning andfinancial forecasting;
Integrate data analytics, product metrics, userexperience research, competitive and market analysis, and company goals todrive prioritization of product initiatives;
Work with multiple products/projects/business units inparallel. He/she must be able to come up to speed quickly in newbusiness areas, balance multiple initiatives, while keeping a high levelof performance and customer service;
Work with vendors; performing new vendor analysis,managing relationship, vendor negotiations, managing initial productintegration requirements;
Work with internal partners such as Mobile Product,Strategy Organization, Digital, Central Technology and Operations (CTO)and other teams to identify shared opportunities and help drive projectdelivery;
Provide marketing and product packaging support tosales and service organizations;
Drive adoption and utilization of mobile products amongthe Commercial Banking client base;
Engage appropriate compliance, risk, and legalresources and obtain approval on all product enhancements.
The individual assuming responsibility for the Digital Product Manager role should have an outstanding track record in:
Developing ideas, conducting user testing, prototypingthe solution to move to product stage
Delivering innovative product designs and features toimprove client loyalty and profitability.
Tracking and analyzing client, market and competitivesolutions, including potential threats and opportunities;
Creating strategy documents and product plans;
Building business cases and analyzing ROI;
Authoring themes, epics, stories and managing torelease schedule for market impact
Building relationships and partnering with internal andexternal groups.
8+ years of product management or relevantexperience as well as record of individual technical achievement
Preferred background in how customersaccess the digital platform and see their activity for online and mobile
Expertise in defining and building outproduct roadmap and business models;
Experience with bringing together crossfunctional teams and leading execution in an agile delivery model;
Experience with integrating third partyvendor solutions a plus;
Ability to influence stakeholders withdiverse points of view;
Structured thinker, effective communicatorwith excellent written communication skills;
Proven track record of delivery and newproduct feature creation;
Ability to prioritize projects and effortsaccording to business need and industry trends;
Familiarity with the business services andofferings associated with Chase;
Ability to influence people at all levelsacross a broad variety of job functions
Demonstrated ability to manage tightdelivery timelines and calmness under intense pressure;
Commitment and self-motivation suitable toa start-up team;
BS or MS in Business Management,Information systems and Analytics,Computer Science, Computer Engineering, or comparable field ofstudy;
Demonstrable experience working in retail orcommercial banking, payments, e/m-commerce, online and mobile platforms;
Experience with agile product developmenttechniques and software and continuous integration philosophies.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
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