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JPMorgan Chase Vice President - Product Manager - Stored Cards & Provisioning in New York, New York

The Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

Chase is seeking an experienced product manager to own the strategy and delivery of customer facing capabilities in the Stored Cards and Provisioning product area. In this role, the candidate will take ownership of and drive the capabilities roadmap for the Stored Cards and Provisioning area product in collaboration with key partners and develop strategies to provide industry leading digital payments experience for Chase consumer debit and credit card customers.

  • The ideal candidate understands the mobile & emerging payments landscape, is an avid user of digital payment applications and is familiar with the opportunities and challenges of digital payments.

  • Understanding of finance business models, digital platforms, payments technology and the payment landscape is required.

  • The desired candidate will execute/deliver new features by working closely with tokenization partners, technology, architecture and design.

  • Well versed with JIRA artifacts and agile processes and model

  • The candidate should have past experience in product execution, and working in an agile environment

  • The successful candidate is outcome focused and has a leadership style that fosters teamwork and 10X thinking. He or she will work across the business extensively and must demonstrate the ability to navigate a matrixed environment.

  • Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical skills, as well as a passion for developing winning customer experiences in mobile.

  • In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.

Primary Responsibilities

  • Define and manage product backlog, production support, issue & defect resolution and prioritization

  • Engage closely with cross-functional stakeholders to define capabilities and experiences in third party channels that meets business and consumer needs, while meeting critical deadlines and budget constraints

  • Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives

  • Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term

  • Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those

  • Manage cross impacted initiatives/dependencies, stakeholder communications and agile processes across Digital and Tech

  • Set and manage expectations through effective written and oral communications;

  • Define product initiatives for new features and optimizations of existing ones, and incorporate them into product and marketing roadmaps and JIRA

  • Understand product vision and business needs to define product requirements and product architectural solutions.

  • Work across both payments product, data, technology, and marketing teams to execute and launch personalized initiatives

  • Track and measure success of initiatives with analytics partners

  • Conduct pre-release reviews including regression testing and production validation on mobile and web to certify the release as production ready

  • Conduct and maintain an industry assessment that provides detailed insights into the competitive landscape and best practices

Qualifications & Required Skills

  • 7+ years of product management or relevant experience as well as record of individual technical achievement;

  • Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution

  • Thorough understanding of financial modeling, forecasting and tracking as it relates to capability delivery;

  • Experience with bringing together cross functional teams and leading execution in an agile delivery model;

  • Thorough understanding of digital and mobile payments and network tokenization;

  • Ability to influence stakeholders with diverse points of view and build coalition

  • Structured thinker, effective communicator with excellent written communication skills;

  • Ability to prioritize projects and efforts according to business need and industry trends;

  • Familiarity with the business services and offerings associated with Chase;

  • Highly self-motivated and ability to remain calm under intense pressure

  • BS or MS in Computer Science, Business Management or comparable field of study;

  • Relevant experience working in retail banking, payments, e/commerce, online and mobile payments platforms

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $110,200.00 - $160,000.00 / year

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