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JPMorgan Chase Vice President, Product Strategy - Digital in New York, New York

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

We are seeking a seasoned VP to join our digital Account Opening team to lead the development of strategy and executive communications for our product area. Account Opening is the first touchpoint many of our customers will have with Chase. The Account Opening team owns and drives the end-to-end account origination experience for Chase across the Consumer and Commercial Bank. Our efforts help drive Chase's evolving multi-channel experience to enable customers to shop, apply, and set up their products and services easily wherever they are and however they choose.

The role will have three focus areas:

  • Develop and drive our product strategy to enable strong product performance that meets targets

  • Lead strategic and operational projects that inform product development or enhance product execution

  • Deliver compelling reporting and communications that articulates and advocates our strategy, initiatives, processes, and performance to stakeholders

In the role, the candidate will report to the Head of Business Operations, as well as partner with the following teams: central agility, business ops, finance, analytics, and Product Owners across AO&A. A successful candidate will have strong thought leadership, sharp analytical skills, and excellent presentation and speaking abilities.

Key Responsibilities include :

  • Develop and drive our product strategy across new feature development, funnel optimization, and modernization of the platform

  • Provide thought leadership, strategic and analytical insights to Product Owners

  • Develop executive communications and reporting that tells the AO&A story to leadership with the goal to gain buy-in and support, as well as create advocacy, for our product

  • Manage key product communications across the AO&A organization to enable a strong team culture and facilitate alignment and collaboration between technology, product, design

  • Partner with Analytics, Controls, and Tech to establish, evolve, and track KPIs and other key business results and associated targets

  • Build new approaches, capabilities, and processes to enhance operations and embed agile principles and ways of working in our organization

  • Conduct competitive intelligence and gather industry and trend insights


  • 7+ years of experience, with at least 2 years experience in an internal strategy group or at a strategy/management consulting firm

  • Executive presence and a thought leader able to influence and advocate for their views/ideas

  • Strong expertise in business strategy, strategic frameworks, qualitative and quantitative analysis

  • Excellent written and verbal communication skills with experience writing executive-level communications and presentations

  • Team player with great interpersonal skills, ability to work cross-functionally

  • Excellent organizational, multitasking and prioritizing skills

  • Excessive attention to detail

  • Ability to work well under pressure and in fast-paced environment

  • Minimum BBA required, MBA preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans