New York Seasonal Jobs

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South Street Seaport Museum Visitor Experience Associate in New York, New York

South Street Seaport Museum seeks enthusiastic and personable Visitor
Experience associates to engage with guests and introduce them to our
museum content. South Street Seaport Museum, located in lower Manhattan,
is dedicated to engaging guests in the story of New York and its port
through interactive experiences with the museum’s fleet of historic
ships, historic buildings and galleries, 19th-century letterpress
print-shops, and large collection of artifacts. Learn more at
seaportmuseum.org Job Summary: As a Visitor Experience Assistant, you
will assist in welcoming visitors to the museum during limited
reopenings under Covid safety guidance, helping tell the story of the
rise of New York as a port city and its critical role in the development
of the United States. Visitor Experience Assistants are the face of the
South Street Seaport Museum and are responsible for welcoming guests to
the Museum’s outdoor spaces with energy and enthusiasm, helping guests
follow safety protocols, answering guest questions, assisting with
ongoing sanitation protocols, and assisting with retail operations.
Essential to this role is engaging with diverse visitors including
non-traditional museum-goers. The museum will have limited hours,
probably on Fridays, Saturdays and Sundays, and for a limited number of
weeks. Essential Duties and Responsibilities: Welcome visitors to the
Museum and maintain a friendly, personable, and positive attitude. Share
introductory information about the ship Wavertree, and answer guest
questions about ship and Museum, with warmth and enthusiasm. Support the
visitor experience of diverse guests, including non-traditional
museum-goers. As the season progresses, lead tours of below-decks areas
and also of the lightship Ambrose, and provide interpretation on other
parts of the museum campus. Encourage guests to follow up with further
engagement, including memberships, donations, mailing lists, reviews,
and other activity. Follow all Covid safety protocols for staff, and
cheerfully assist guests in following guest safety protocols,, including
mask wearing, social distancing, route following and traffic flow, and
hand sanitizing. Be flexible as Covid regulations change. Participate in
ongoing light sanitizing procedures, as needed. Provide socially
distanced retail sales in a museum pop-up shop. Help set up and take
down signage, exhibits, stanchions, and other components at the
beginning and end of the day Respond to and resolve visitor complaints
and concerns with patience and professionalism, including referring
visitors to managers or other staff members as needed. Minimum
Qualifications: Experience in customer service, preferably in a cultural
institution and/or non-profit organization. Interest in museums/cultural
institutions, maritime and/or New York City history. Interest in and
ability to learn new content about Museum’s ships, the port of New York,
and other content. An ability to communicate well in public settings.
Professional and personable demeanor. Flexibility and positivity in
dealing with new experiences and people. Responsibility in handling
money and retail sales. Must be available to work weekend hours
(preferably both Saturdays and Sundays) as well as some Fridays. Foreign
language skills a plus--especially Spanish, Korean, Mandarin, Cantonese,
French, and German. Theatre or other public interaction and presentation
skills are a plus. History or education background a plus. Physical
Demands and Work Environment The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this position. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the functions. Ability to spend several hours walking and/or
standing in indoor and outdoor public spaces. Must be able to climb
ladders and work outdoors in very hot and/or inclement weather. Job will
require stooping, bending, and carrying weights of up to 30 pounds
Non-traditional applicants and/or those with suitable alternatives to
the above criteria are encouraged to apply. The Seaport Museum strongly
encourages applications from members of groups underrepresented in
careers related to museums; we seek to foster a collaborative and
respectful work environment with a staff as diverse as New York City and
our audience. Part-time/hourly positions. No full-time positions
available. This is a temporary non-exempt position. How to Apply: Email
resume and cover letter with “ Visitor Experience Associate” in the
subject line to visitorexperiencejobs@seany.org. Applications without a
cover letter will not be considered. No phone calls please. The Museum
is committed to fostering a collaborative and respectful work
environment with a staff as diverse as New York City and our audience.
South Street Seaport Museum is an equal opportunity employer. As such,
the Museum provides equal employment opportunity for all employees and
applicants without unlawful discrimination with respect to age,
citizenship status, color, creed, disability, ethnicity, gender
identification, marital status, military status or veteran, national
origin, political association, political/personal convictions,
predisposing genetic characteristics, race, religion, sex, sexual
orientation, socio-economic status, geographic

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