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American Express VP-Client Management in New York, New York


Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to explore a new career path, we’re right there with them, giving them the mentorship and momentum into the best future they envision.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to

new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

The Team

The Global Merchant Services (GMS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The National Client Group in the Merchant Services Americas business unit is responsible for managing over 550 of our largest key Merchant partners across the U.S. Client Management teams are responsible for establishing, maintaining, and growing long-lasting relationships with Merchants that are mutually beneficial and profitable for GMS.

Key Responsibilities:

As the Vice President, Client Management for EDS, you will be responsible for leading a team of 13 colleagues, $70B in DBV and a portfolio of 104 merchants across the United States. The portfolio is organized into industry verticals such as Supermarket, Drug Store, Oil, Convenience Stores, Telecom & the Insurance industries. These industries are complex and diverse in their needs and require solutions that highlight relevant B2C value drivers such as customer acquisition, risk mitigation, process efficiency, customer retention/repeat business. As a result, this incumbent must balance a strategic understanding of these unique needs with a strong grounding in Amex assets and execution ability to drive strong results. Additionally, you will lead varying business development activities pertaining to marketing, co-branding, revenue growth, and delivering value-content using data, and our closed loop network to our merchants and cardmembers.

This position requires a strong and dedicated leader that inspires, coaches, and motivates an impactful client-management team focused on:

  • Leading and developing colleagues

  • Strategic vision and Executional impact

  • Internal/External influence management

  • Driving pipeline DBV opportunities in conjunction with issuers (GCS, Consumer & OPEN primarily)

  • Developing a roadmap for new business volume and revenue growth

  • Leading key customer contract negotiations

  • Ensuring customer retention

  • Partnering with multiple Blue Box constituents to bring value to merchants and solve pain points

  • Increasing Active Locations-in-Force and improving Perceptions of Coverage

  • Increasing merchant engagement and the corresponding Net Promoter Score through addressing needs, demonstrating value and quickly resolving issues


Key Requirements:

  • Proven track record with identifying, prioritizing and driving focus on high value opportunities

  • Clear commitment and passion for understanding customers’ needs and expectations and have the ability to translate these insights into executable business growth strategies.

  • Ability to collaborate, work effectively with and influence internal/external contacts, including C-level executives.

  • Strategic thinker who can understand complex ecosystems and able to articulate complex solutions with simplicity.

  • Previous B2C/B2B experience with consistent track record of building businesses a plus

  • Demonstrated relationship management experience and proven ability to build, maintain and deepen relationships with internal partners and external customers

  • Experience in negotiations, ability to quantify and communicate value, and having a strong grasp of financial concepts and profitability drivers.

  • Must also be both a strong communicator and listener and manage the creation of meaningful and insightful presentations and analyses for Senior Leadership, customers and key constituents

  • Ability to create and deliver against company defined objectives, goals and milestones while handling multiple relationships

  • Proven problem solver, comfort with ambiguity, and experience developing and implementing growth strategies

  • Sophisticated leader capable of leading and motivating a seasoned, high-performing team with demonstrable understanding of client facing roles

  • Bachelor’s Degree, MBA Preferred

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .

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In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.

Job: Sales

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 21029080