The Estee Lauder Companies Manager, Retailer.com Clinique in New York
Manager, Retailer.com Clinique
Clinique launched in 1968, after an article in Vogue with a high-profile New York dermatologist expressed a simple idea that would transform the beauty industry: great skin can be created.
Since then, Clinique is always innovating to deliver high-quality, effective, safe, allergy-tested, fragrance-free products designed for happy skin. They continue to be the most-trusted prestige beauty brand in the world for women & men, and the top authority in dermatological skincare and makeup. Clinique is the first dermatologist-created, allergy-tested, 100% fragrance-free collection of beauty products ever marketed. Now one of the biggest skincare and cosmetics brands on the market, Clinique is available globally.
About the Role
The Manager, Retailer.com will be responsible for managing and driving Retailer.com (online) sales for Clinique across a portfolio of department store Retailer.com accounts, including Nordstrom, Ulta, Ulta@Target, Belk, Boscov’s, Saks and Neiman Marcus.
Reporting to the Director of Retailer.com, this role will also contribute and participate in brands’ retail strategy and planning meetings, exploring and leading seasonal digital marketing program opportunities, leading up marketing support for basic business, product launches, promotions, and strategic digital initiatives. This role will manage all aspects of Clinique retailer.com business from online offers (ex: sampling, GWP), securing and capturing exposure, partner on brand boutique refreshes and development to ensure deadline and goals have been successfully accomplished. This role will work closely with Global and Clinique NA Account Management, Planners, Marketing, Consumer Engagment and Creative to achieve overall business objectives.
•Create and maintain monthly Retailer Refresh and Side by Side Calendars. Review and strategize all programs to ensure plan is met.
•Maintain and distribute changes to Retailer Refresh Calendars to track business and keep boutiques updated and fresh.
•Create a best in class brand boutique experience with conversion driven assets: product description & images, educational content and videos. Work with cross-functional teams and manage specific asset needs by retailer.
•Monitor retailer.com business to achieve fiscal sales goals, tracking individual accounts monthly sales targets and securing best initiatives as needed to meet sales and brand goals (eg market share gains, increased equity and brand differentiation, etc).
•Identify opportunities to build business and drive retailer.com business to achieve sales and brand goals, unique to beauty category
•Work with field team to support and manage the creation and execution of all promotional activities and merchandising strategy (launches and re-promotes).
•Liaise with retailer and NA team to strategize participation in promotional activity, merchandising strategy, in store program adaptation, seasonal planning, etc.
•Host monthly/weekly calls with each retailer to review online business, and other business topics such as product launch details, boutique site updates, sampling as well as issue detailed recaps.
•Secure samples for retailer programs and work thru NA Marketing and Account Leads & Planners to source and ship samples in a timely manner, kitting/bundling as necessary.
•Manage implementation and QA of promotion plans for retail partners and measurement of online marketing/promotion success
•Escalate issues or enhancements and suggest partner site improvements to retailer.com team and brand partners
•Work with retail partners to obtain analytics on retailer programs as well as overall sales goals/strategies.
•Manage Sponsored Product Campaigns with vendor to drive business with select Retailers.
•Provide monthly business recaps including successful programs or working with NA on offset strategy for any liabilities.
•Support creation of presentation decks for upper management.
•Position requires minimum of 5 years experience in the retailer, online marketing or ecommerce area. College degree required.
•Working knowledge of retail business acumen and ecommerce best practices
•Strategic thinker with an ability to effectively communicate, collaborate, and influence across groups.
•Detail-oriented, ability to multi-task; Ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline-driven environment; Strong organizational skills; Pro-active problem solving abilities.
•Highly proficient in MS Office (Outlook, Excel, PowerPoint).
•Strong business writing skills, including powerpoint.
•Aptitude for working with Internet tools (i.e. web-based reports, databases and various multimedia technologies).
•Experience in online marketing and merchandising.
•Understanding of website metrics, data analysis, and reporting tools.
Job: Online / E-Commerce
Primary Location: Americas-US-New York
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 2118747
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com
The Estee Lauder Companies
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