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MTA Technology Infrastructure Engineering Specialist Levels 3-7 (Infrastructure Solutions Architect) in New York

Job Information Job Title: Technology Infrastructure Engineering Specialist Levels 3-7 (Infrastructure Solutions Architect) Salary Range: * Level 3:Min. $63,584 Mid. $84,779 Level 4: Min. $67,987 Mid. $90,649 Level 5:Min. $78,039 Mid. $104,052 Level 6: Min. $83,321 Mid. $111,095 Level 7: Min. $89,411 Mid. $119,215 HAY Points: Level 3 - 282 Level 4 - 342 Level 5 – 479 Level 6 – 551 Level 7 – 634 Dept/Div: MTA Information Technology/ Office of the CTO Supervisor: Chief IT Architect Location: 2 Broadway and other locations as required Hours of Work: 9:00 AM - 5:30 PM (7.5 hours/day) or as required Application Deadline: Posted Until Filled Summary The purpose of this position is to design secure enterprise architecture infrastructure blueprints for modernized application development and services deployment for the MTA Information Product Portfolio. This will include the design, prototyping, and development of reference architectures focused on detailed design principles, systems integration, major systems, and dependencies between business and IT. As a member of the MTA Enterprise Architecture and Product Teams, serve as an “Infrastructure Solution Architect” for Product Managers and Technical Staff. Lead and assist in designing, consulting, and documenting the technical product/platform roadmaps of current and future state of technology solutions, platforms, and architectures with a strong emphasis on cybersecurity best practices integrated into the requirements (including applications, infrastructure, platforms, processes, and information). Responsibilities *Level 3 * Repairs, maintains and provides preventative maintenance for an area of the infrastructure to ensure systems availability targets are met. * Implements changes to one or more components of the infrastructure, executing tests and reporting on performance, to meet requested needs. * Troubleshoots hardware and software problems by analyzing a chain of events and applying technical knowledge following established procedures and standards to resolve immediate customer needs. * Maintains and updates existing documentation and standard operating procedures to ensure accurate and timely information is available for assigned systems. * Works with more experienced colleagues and other IT technical resources to improve coordination of infrastructure requirements and analyze issues as they arise * Participate in the evaluation of new products and technologies, under the direction and guidance of senior colleagues, relevant to assigned infrastructure area to enhance technology engineering service value. Level 4 Same as Level 3 with the following additional responsibilities: * Executes to the defined product lifecycle, manages the product lifecycle for a component of the infrastructure, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability. * Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs. Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility. * Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs. * Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value. Implements and/or supports the implementation of new technologies for their area of the infrastructure. * Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning. * Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service. Level 5 Same as Level 4 with the following additional responsibilities: * Builds new components of the infrastructure within their domain (e.g., Authentication, networking, storage, Amazon Web Services, Microsoft Azure, PaaS, SaaS, etc.) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture. Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes. * When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change. * Researches new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs. * Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity. * Provides technical leadership to project teams in their area of expertise and/or leads teams to complete projects specific to their area(s) of expertise to maximize and share learning. * Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent. Level 6 Same as Level 5 with the following additional responsibilities: * Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions. Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency. * Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency. * Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs. * Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. * Specifies the monitoring points to assess performance of technologies in their domain(s). Recommends the necessary actions to ensure optimal performance and reliability. * Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service. * Provides technical leadership to project teams in their area of expertise to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned. * Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements. * Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties. Level 7 Same as Level 6 with the following additional responsibilities: * Acts as a technical resource for multiple technologies, with vast knowledge of the capabilities and constraints of technologies supported to continually improve system effectiveness and efficiency. * Demonstrates a strong understanding of the current and future technology architecture, including the inter-operability of technologies to effectively integrate MTA systems and support the long-term strategies of the business. * Provides guidance and training to the IT community to maximize and share learning. * Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architectures to ensure optimal performance and reliability across systems. * Leads the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. Proposes technology investments supported by a thorough technical analysis and business case. * Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service. * Creates complete RFPs and RFIs and negotiates contract terms and conditions with vendors and procurement in consideration of the needs of the business. * Establishes systems to monitor compliance with architectural standards and to ensure technical integrity. Qualifications Level 3 * Ability to perform troubleshooting which typically follows standardized procedures. Ability to solve or escalate problems as appropriate. * Ability to identify opportunities for process improvements, recommending them to leadership for adoption. * Ability to support the creation of new procedures. * Ability to create and update documentation as necessary. Level 4 Same as Level 3 with the following additional qualifications: * Ability to analyze the current state of the infrastructure and identify opportunities for improvement. Ability to propose design changes for review by more senior engineers. * Ability to propose changes to established roadmaps, document them effectively and implement the changes in their area(s) of responsibility. * Ability to perform advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem. * Ability to solve most problems independently. Level 5 Same as Level 4 with the following additional qualifications: * Ability to conduct complete diagnostics of most technical problems, factoring in an understanding of the technical architecture. Identifies changes required to specifications/roadmaps for technical systems within their areas of expertise. * Ability to identify the necessary actions required to improve performance in their area(s) of technology and leads the improvement initiatives. * Ability to anticipate implementation obstacles. * Ability to contribute to the analysis of cross-technology and cross-platform issues. * Ability to function independently with limited work direction. Level 6 Same as Level 5 with the following additional qualifications: * Ability to design technical solutions, often requiring non-linear analysis such as charting decision trees and tracking multiple interdependencies. * Ability to contribute to strategic technology planning, including proposed cost implications. * Ability to conduct complete diagnostics of even the most complex technical problems in their area(s) of expertise, including those involving multiple systems, clients, platforms and technologies. * Ability to make key decisions regarding the technical feasibility of complex solutions. * Ability to propose technology solutions and designs architectural roadmaps, leading the process from conceptual to physical design, specifying functions and documenting effectively. * Ability to review capacity, usage, and performance of assigned technologies. Understands performance thresholds and analyzes and interprets data to determine issues. Makes recommendations to ensure optimal performance and reliability. * Ability to oversee the selection of tools and methodologies for projects. * Ability to recommend changes to tools and methodologies for their area(s) of the infrastructure * Ability to commit to overall deliverables with clients and/or management. Level 7 Same as Level 6 with the following additional qualifications: * Ability to address problems with unique and/or broad implications for the IT infrastructure. Analyzes systems and processes from end to end, assessing how data travels and is used from multiple perspectives. Can analyze the most challenging cross-technology and cross platform issues. * Ability to seek leveraging opportunities and makes strategic decisions that impact cost, quality and speed to ensure successful outcomes. * Ability to analyze complex business and competitive issues and discerns their implications for the future of the infrastructure and systems supported. * Ability to develop highly sophisticated technology plans that require the integration of multiple technologies, addressing the interrelationships of multiple systems and serving diverse clients. * Ability to function very independently. * Ability to evaluate and recommends new technical directions and approaches to senior management. * Ability to develop recommendations for investment in new products and technology solutions, supported by appropriate ROI, total cost of ownership, and/or cost benefit analyses. Leads strategic architecture planning as it relates to their area of expertise. Preferred Skills: * Experience with building and creating cloud and hybrid architectures and solutions ( i.e. Amazon Web Services, Microsoft Azure, IaaS, PaaS, SaaS, and other services. * Experience with technology/platform road mapping, and documentation tools * Experience creating architectural designs to guide and contextualizing solution development across products, services, projects, and systems. * Experience analyzing the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommending solutions or improvement (systems of record, differentiation, and innovation). * Experience developing roadmaps for the evolution of an enterprise application portfolio or platform from future to current state (as defined by the solutions architecture) * Experience understanding business drivers, mapping business capabilities (future and current state) and determining corresponding enterprise platforms and system designs to drive the organization’s target business outcomes. Education and Experience Level 3 * Bachelor’s Degree in Computer Science or related fields or equivalent experience. * 1+ years of relevant experience. * Requires prior experience with installing, maintaining and troubleshooting technology systems. * Proven ability to troubleshoot and support technical issues using standardized procedures. * Must possess a valid driver’s license. Level 4 * Bachelor’s Degree in Computer Science or related fields or equivalent experience. * 3+ years of relevant experience. * Proven ability to independently evaluate and resolve most problems within an area of the infrastructure. * Must possess a valid driver’s license. Level 5 * Bachelor’s Degree in Computer Science or related fields or equivalent experience. * 5+ years of relevant experience. * Requires broad technical knowledge of multiple technologies, or an in-depth knowledge of one technology including its impact on other technologies. * Must possess a valid driver’s license. Level 6 * Bachelor’s Degree in Computer Science or related fields or equivalent experience. * 8+ years of relevant experience. * Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies. * Must possess a valid driver’s license. Level 7 * Bachelor’s Degree in Computer Science or related fields or equivalent experience. * 10+ years of relevant experience. * Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies. * Requires proven track record of successful implementation of architectural designs. * Must possess a valid driver’s license. Other Information As an employee of MTA Headquarters you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker. How To Apply Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page. If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button. Equal Employment Opportunity MTA is an Equal Opportunity Employer. Job Title: Technology Infrastructure Engineering Specialist Levels 3-7 (Infrastructure Solutions Architect) Job ID: 98808 Agency: MTA Headquarters Department: Office of the CTO Division: Chief Information Office & HR

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