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MTA Technology Infrastructure Engineering Specialist Levels 5-7 in New York

Job Information Job Title: Technology Infrastructure Engineering Specialist Levels 5-7 Salary Range: Level 5:Min. $78,039 Mid. $104,052 Level 6: Min. $83,321 Mid. $111,095 Level 7: Min. $89,411 Mid. $119,215 HAY Points: Level 5 – 479 Level 6 – 551 Level 7 – 634 Dept/Div: MTA Information Technology/ Office of IT Infrastructure & Operations Supervisor: Lead Mainframe/Midrange Contracts Location: 2 Broadway and other locations as required Hours of Work: 9:00 AM - 5:30 PM (7.5 hours/day) or as required Application Deadline: Posted Until Filled Summary Depending on the level, the position may provide seasoned expertise to assure the effective performance of one or more key components of the technical infrastructure or may serve as an expert consulting resource and experienced architect in one or integrating across several domains (e.g., networking, storage), supporting the organization’s technical infrastructure and contributing to the future success of the business through innovations in technology. Responsibilities include designing, developing, testing, maintaining, installing and/or deploying technologies as well as tracking MTA IT vendors. At the highest level, the position is seen by the business as a key resource that can drive business change through technical solutions. Responsibilities Level 5 * Tracking the building of new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture. Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes. * When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change. * Researches new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs. * Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity. * Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs. * Provides technical leadership to project teams in their area of expertise and/or leads teams to complete projects specific to their area(s) of expertise to maximize and share learning. * Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service. * Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent. Level 6 Same as Level 5 with the following additional responsibilities: * Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions. Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency. * Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency. * Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs. * Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. * Specifies the monitoring points to assess performance of technologies in their domain(s). Recommends the necessary actions to ensure optimal performance and reliability. * Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service. * Provides technical leadership to project teams in their area of expertise to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned. * Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements. * Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties. Level 7 Same as Level 6 with the following additional responsibilities: * Establishes systems to monitor compliance with architectural standards and to ensure technical integrity. * Creates complete RFPs and RFIs and negotiates contract terms and conditions with vendors and procurement in consideration of the needs of the business. * Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service. * Leads the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. Proposes technology investments supported by a thorough technical analysis and business case. * Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architectures to ensure optimal performance and reliability across systems. * Provides guidance and training to the IT community to maximize and share learning. * Demonstrates a strong understanding of the current and future technology architecture, including the inter-operability of technologies to effectively integrate MTA systems and support the long-term strategies of the business. * Acts as a technical resource for multiple technologies, with vast knowledge of the capabilities and constraints of technologies supported to continually improve system effectiveness and efficiency. Qualifications Level 5 * Ability to conduct complete diagnostics of most technical problems, factoring in an understanding of the technical architecture. Identifies changes required to specifications/roadmaps for technical systems within their areas of expertise. * Ability to identify the necessary actions required to improve performance in their area(s) of technology and leads the improvement initiatives. * Ability to anticipate implementation obstacles. * Ability to contribute to the analysis of cross-technology and cross-platform issues. * Ability to function independently with limited work direction. * Proficiency with Microsoft Excel strongly preferred Level 6 Same as Level 5 with the following additional qualifications: * Ability to design technical solutions, often requiring non-linear analysis such as charting decision trees and tracking multiple interdependencies. * Ability to contribute to strategic technology planning, including proposed cost implications. * Ability to conduct complete diagnostics of even the most complex technical problems in their area(s) of expertise, including those involving multiple systems, clients, platforms and technologies. * Ability to make key decisions regarding the technical feasibility of complex solutions. * Ability to propose technology solutions and designs architectural roadmaps, leading the process from conceptual to physical design, specifying functions and documenting effectively. * Ability to review capacity, usage, and performance of assigned technologies. Understands performance thresholds and analyzes and interprets data to determine issues. Makes recommendations to ensure optimal performance and reliability. * Ability to oversee the selection of tools and methodologies for projects. * Ability to recommend changes to tools and methodologies for their area(s) of the infrastructure * Ability to commit to overall deliverables with clients and/or management. * Proficiency with Microsoft Excel, Project and Access Database strongly preferred Level 7 Same as Level 6 with the following additional qualifications: * Ability to address problems with unique and/or broad implications for the IT infrastructure. Analyzes systems and processes from end to end, assessing how data travels and is used from multiple perspectives. Can analyze the most challenging cross-technology and cross platform issues. * Ability to seek leveraging opportunities and makes strategic decisions that impact cost, quality and speed to ensure successful outcomes. * Ability to develop recommendations for investment in new products and technology solutions, supported by appropriate ROI, total cost of ownership, and/or cost benefit analyses. Leads strategic architecture planning as it relates to their area of expertise. * Ability to evaluate and recommends new technical directions and approaches to senior management. * Ability to function very independently. * Ability to develop highly sophisticated technology plans that require the integration of multiple technologies, addressing the interrelationships of multiple systems and serving diverse clients. * Ability to analyze complex business and competitive issues and discerns their implications for the future of the infrastructure and systems supported. Education and Experience Level 5 * Bachelor’s Degree in Computer Science related fields or equivalent experience. * 5+ years of relevant experience. * Master’s degree in Computer Science or related fields or equivalent experience preferred * Requires broad technical knowledge of multiple technologies, or an in-depth knowledge of one technology including its impact on other technologies. * Must possess a valid driver’s license. Level 6 * Bachelor’s Degree in Computer Science or related fields or equivalent experience * 8+ years of relevant experience. * Master’s degree in Computer Science or related fields or equivalent experience preferred * Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies. * Must possess a valid driver’s license. Level 7 * Bachelor’s Degree in Computer Science related fields or equivalent experience. * 10+ years of relevant experience. * Master’s degree in Computer Science or related fields or equivalent experience preferred * Requires proven track record of successful implementation of architectural designs. * Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies. * Must possess a valid driver’s license. Other Information As an employee of MTA Headquarters you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker. How To Apply Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page. If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button. Equal Employment Opportunity MTA is an Equal Opportunity Employer. Job Title: Technology Infrastructure Engineering Specialist Levels 5-7 Job ID: 98145 Agency: MTA Headquarters Department: IT Infrastructure/Operations Division: IT Infrastructure

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