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Horizon Health Services Clinical Care Specialist in Niagara Falls, New York


Are you seeking to begin or continue your career in the human services field?

Do you want to work in a role where you can make a difference in someone’s life on a daily basis?

Apply to be a Clinical Care Specialist today!

What will my day look like?

At Horizon, you will be provided a supportive work environment where your teammates feel like family. Have a question? There is always someone there to help! We offer a seamless onboarding experience that will ensure your success in your new role. At Horizon, a Clinical Care Specialist will…

  • Provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, status update reports, and/or applications.

  • Secure insurance authorizations as required for medications, alternate care levels, etc.

  • Conduct toxicology tests on patients.

  • Ensure follow-up on receipt of physical examinations or any medically-related information.

  • Respond to walk-ins presenting at the clinic in crisis situations.

  • Review and flag patient records to ensure required updates are prepped and/or made in a timely fashion.

  • Successfully complete internal training and credentialing process to perform approved clinical services, such as educational and process group activities.

  • Have the ability to relate to mentally ill or chemically dependent individuals and their families of diverse ethnic, cultural, and socioeconomic backgrounds, as well as have the ability to interact with them in a positive, supportive, and cooperative manner.

  • Have the ability to prioritize work tasks and complete work accurately and on time despite frequent interruptions.

  • Have the ability to work independently as well as a part of a team.

  • Have the ability to exercise flexibility, initiative, good judgment, and discretion.

  • Have the ability to learn and apply Horizon Health Services Policy and Procedures and commit to adherence of privacy regulations.

  • Possess strong customer service and interpersonal skills.

  • Possess good written and verbal communication skills.

  • Demonstrate excellent organizational, time management, and problem-solving skills.

  • Have experience working in a computerized office environment with word processing, database, and spreadsheet skills sufficient to prepare correspondence, reports, and forms.

  • Have the willingness to learn new software applications.

Why do I want to work for Horizon?

There are many reasons why you should work for Horizon. Don’t worry, we won’t keep it a secret! Here are a few!

  • 401(k) and profit sharing opportunities. Who doesn’t want to retire one day? You can begin putting your own money away from day one, and could be eligible to receive retirement contributions from us by year t

  • Trainings, trainings, and more trainings! Horizon knows how important professional development is for everyone. Here at Horizon we offer both clinical and non-clinical trainings so there is something for everyone!

  • Referral bonuses. You work somewhere awesome, so why shouldn’t your close family and friends? If you refer someone to work at Horizon and they get hired, you will earn a referral bonus as a thank you.

  • Student loan assistance. This program helps pay off our team members' student loans every month. One year after joining you will have been able to pay off an extra $600!

  • Summer hours. Since our summers are short in Buffalo, we like to give our staff the ability to start the weekend a few hours early on Friday so they can enjoy the beautiful outdoors.

  • Team building activities. Horizon builds time into your schedule so you can connect and spend time with your team.

  • And more!

What has prepared me for this opportunity?

(Besides all the hard work you have put in the field…)


  • Bachelor's degree preferred

  • Associate's degree with 3 years of experience in the behavioral health field

  • High school diploma with 6 years of experience in the behavioral health field


This is a full-time position located at our 2400 Pine Ave clinic located in Niagara Falls NY!

Position Hours:

Monday - Friday day shifts with two evening shifts required.


Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency and may be subject to the federal government or NY mandates for mandatory vaccination for all employees in the near future.

This information is intended to provide a general overview of the position; it is not a full job description.

Horizon 2021 Recruitment Bonus Program

Eligible Hires and Payment Structure:

  • Full Time hires will receive $300 after 30 days of continuously working and another $300 after 6 months of continuously working for a total bonus of $600.

  • Part Time hires will receive $150 after 30 days of continuously working and another $150 after 6 months of continuously working for a total bonus of $300.




  • Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)