Delaware North Concessions Supervisor, Niagara Falls State Park in Niagara Falls, New York
Delaware North Parks and Resorts is hiring seasonal Concessions Supervisors to join our team at Niagara Falls State Park in Niagara Falls, New York. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service.
If you want a job at the world’s most storied national parks, hotels, or resorts, feed your sense of wonder while creating memorable experiences for our guests; apply now.
This position does not begin until May 2024
$18.00 - $18.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits at Niagara Falls
Join our fun team working together in the country's original state park, Niagara Falls. Share the excitement of the natural wonder of the falls with guests from around the globe. There's lots to explore including trails, boat rides, and interactive exhibits.
Health, dental, and vision insurance*
401k with company match*
Paid vacation days and holidays*
Paid parental bonding leave*
Tuition or professional certification reimbursement*
Free shift meal including drink refills
Free on-site parking
30% off retail items
Referral bonus – earn $200 for each eligible referral
Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
*Available for eligible year-round team members
Assign duties to scheduled staff.
Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assist Concessions Manager with staff training and compliance.
Monitor daily and hourly cleaning.
Manage labor and profit loss.
Ensures proper cash handling and tip record-keeping for the shift.
Ensure associates are kept informed of any changes in policies or events.
Other duties as assigned.
Experience working in a restaurant or concessions department.
At least two years of supervisory experience preferred.
Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
Must be able to implement rules and direct staff.
Excellent communication skills, written and verbal.
Excellent customer service and employee relations skills.
A true desire to satisfy the needs of others in a fast-paced environment.
Constant standing, walking, bending, reaching, and repetitive motions
Ability to lift stock up to 50 pounds occasionally
May be required to work outdoors or in variable temperatures depending on the season
Who We Are
Niagara Falls State Park is a pristine oasis of three massive waterfalls, attractions, and 400 acres of protected wildlife.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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