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Horizon Health Floater Administrative Assistant in Niagara Falls, New York


Horizon Health Services is a not-for-profit corporation in Western New York that provides hope and healing for individuals and their families dealing with substance use and/or mental health disorders. Horizon is committed to its community and its staff in the knowledge that a team of highly contented, highly trained and dedicated care givers is required to provide the highest quality, most effective, and empathetic treatment and recovery services to those in need. For more than 40 years, Horizon has remained constant in its commitment to be progressive and independent, and to seek out the best clinical and operational practices, emerging technologies and new strategies to help patients and their families. For 12 consecutive years Horizon has been named one of the 50 Best Companies to Work for in New York State. Our sincerest appreciation to our employees, patients, families and community members who have the continued strength to work alongside our mission, Together for Recovery. Changing Lives. Saving Lives.

Job Summary:

Horizon is looking for a dedicated Administrative Assistant in our outpatient clinics in Niagara County!

Under the supervision of the Practice Manager, the Administrative Assistant provides administrative support to all staff by greeting/directing patients, collecting payments for services, scheduling appointments, answering/directing calls on a multi-line phone system, completing necessary typing, copying, and faxing, and maintaining clinical records in a fast-paced office setting.

Duties and Responsibilities:

  • Performs numerous functions within an electronic medical record program such as the collection of copays, balancing the cash drawer, scheduling and changing appointments, and looking up patient demographics and insurance information

  • Answers the telephone, takes messages, and provides information/assistance as needed

  • Performs various office processes such as faxing, collating, mail sorting, ordering supplies, and preparing clinical records for distribution to referral sources

  • Opens and closes clinic following proper procedure

  • Greets visitors of the office and directs them as necessary

  • Composes and types routine correspondence using word processing and Microsoft Outlook

  • Scans, files, retrieves, and prepares clinical records and prepares patient charts to be sent to the Medical Records archive

  • Completes reminder phone calls for upcoming patient appointments

  • Other duties as assigned by the Practice Manager


  • Ability to relate to mentally ill or chemically dependent individuals and their families of diverse ethnic, cultural, and socioeconomic backgrounds, as well as have the ability to interact with them in a positive, supportive, and cooperative manner

  • Ability to prioritize work tasks, completing work accurately and on time despite frequent interruptions

  • Ability to work well as part of a team and independently

  • Ability to exercise flexibility, initiative, good judgment, and discretion

  • Ability to learn and apply Horizon Health Services Policy and Procedures and commit to adherence of privacy regulations

  • Strong customer service and interpersonal skills

  • Good written and verbal communication skills

  • Good organizational, time management, and problem-solving skills

  • Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications


  • Bachelor's preferred

  • Associates degree and 3 years work experience required

  • Candidates with 5 years of relevant work experience may be considered in lieu of higher education degree


6520 Niagara Falls Blvd. and other outpatient clinics in Niagara county.

Position Hours:

A flexible schedule is a must as this is a floater position.

Why work at Horizon?

  • Quarterly Bonus Program

  • Summer Hours

  • Anniversary and Life Event Bonuses

  • Benefits and Wellness Program

  • Employee Appreciation Events

  • Growth and Educational Training Opportunities

  • 401k Match and Profit Sharing Programs

  • Employee Referral Bonuses

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)