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Comfort Inn The Pointe Front Desk Clerk (Night) in Niagara Falls, New York

Niagara Falls. Comfort Inn The Pointe. Front Desk Clerk (Night) FT. Seasonal. Primary Duties * Room Assignments, Changes, Reservations and Guest Issues * Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. * Efficiently handles all payments received whether they are cash or credit card. Balances/verifies all monetary transactions in the appropriate accounts. * Ensures that all hotel key cards/keys are distributed to the appropriate parties and that guests' privacy is maintained. * Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. * Efficiently makes guest reservations in an accurate, speedy, and courteous manner. Guest Service * Offers guest assistance whenever possible. * Responsible for resolving customer relations issues. * Answers inquires as to hotel policies and services. * Must respond to and follow up on all guest request to ensure customers are satisfied with hotel's services and accommodations. * Responsible for positively representing and promoting the property. * Ensures systems and procedures are in place and followed for guest safety and security. Other duties as Assigned * Ensures that the front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. * Properly complies, completes, and distributes reports to management and relevant staff. * Prepares and distributes "Grab & Go" breakfast bags for hotel guests. * Reports any maintenance, security, or safety issues to the appropriate staff. Skills, Educational Background and Experience * High School Diploma or GED required. * Previous front desk experience preferred. * Prior experience using Window based software including Microsoft Word, Excel, and Outlook preferred. * Excellent organizational and prioritization skills. * Superior customer service skills. * Excellent communication skills. * May be required to stand for an extended period. *Able to work flexible schedule. Applicant Qualifications You have requested that Indeed ask candidates the following questions: * What is the highest level of education you have completed? * How many years of Hotel Experience experience do you have? * How many years of Front Desk experience do you have? * Please list 2-3 dates and time ranges that you could do an interview. To apply, forward cover letter and resume to: tmezhir@comfortinnthepointe.com Or follow link to apply online: www.maidofthemist.com

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