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SUNY Oneonta Financial Aid Assistant in Oneonta, New York

Financial Aid Assistant



Department:Financial Aid & Scholarships

Locations:Oneonta, NY

Posted:Jan 10, 2023


Position ID:157719


Job Description:


The Office of Financial Aid and Scholarships, an eight-member financial aid team that works collaboratively with the college community to coordinate the disbursement of more than $60 million annually to approximately 5,500 students, invites applications for a Financial Aid Assistant.

In this exciting role, you will manage daily office operations and seamlessly provide assistance to students, families, and colleagues. The Financial Aid Assistant should be a highly organized and self-motivated individual who can easily prioritize and achieve daily tasks, while providing exceptional customer service. This position reports to the Assistant Director of Financial Aid. To learn more about SUNY Oneonta and our department, visithttp://www.oneonta.eduand

What You'll Do:

Financial Aid Assistant primary responsibilities will include:

  • Efficiently manage in-person student traffic and a high volume of telephone and email inquiries.

  • Provide outstanding customer service to prospective and current students and their families, guiding them through the financial aid process.

  • Recognize and complete high priority tasks in a timely manner.

  • Schedule appointments, process daily reports, and perform special projects to assist members of the Financial Aid and Scholarships team.

  • Thoughtfully resolve student issues and inquiries, directing students to appropriate student services offices as needed.

  • Retrieve and disseminate data for aid production and operations.

  • Manage private educational and federal Direct PLUS Loan processes, certifying loans, identifying adjustments, and processing de-certifications and denials.

  • Process and match FAFSA records in the student information system database (Ellucian Banner).

  • Assist in the development and delivery of informational resources for students, families, and colleagues.

  • Apply financial aid office policies and procedures, while maintaining current federal and state regulations and guidelines.

  • Receive and scan sensitive documents, while ensuring security of personally identifiable information.

  • Perform outreach to professors and colleagues to determine last date of attendance for withdrawn students.

  • Participate in professional development opportunities.

Salary: $44,373commensurate with education and experience. Information on SUNY's comprehensive benefits offerings can be found at


Required qualifications:

  • Bachelor's degree from an accredited college or university.

  • Minimum of one year of experience providing customer service in a fast-paced environment.

  • Strong written communication and organizational skills as evidenced in your application materials.

  • Computer competency with commonly used software, such as Microsoft Office Suite (Word, Excel, PowerPoint, etc.)


  • Two or more years of experience providing customer service in a fast-paced environment.

  • Experience working in higher education.

  • Experience working with and serving diverse populations.

Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 60-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The College is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the top 20 picturesque small towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The College's rating is 4.5, with one recent review noting that it is the people that make SUNY Oneonta so special.

Application Instructions:

To apply online go to: Please upload a letter of interest, resume, and contact information for three professional references (required).

For other employment and regional opportunities, please visit our website at:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

SUNY Oneonta values a diverse college community. Please visit our website on diversity at: Moreover, the College is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.