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SUNY Oneonta Student Service Center Coordinator in Oneonta, New York

Location: Oneonta, NY Category: Professional Posted On: Fri Mar 29 2024 Job Description:

SUNY Oneonta is investing in a new Student Service Center to provide services and information related to students' registration, financial aid, student bills, academic advising and more in one central location. This new Student Service Center will remove barriers so students can more quickly and easily access the information and services they need to support a successful path to timely graduation. The Student Service Center will encompass the University's well established Call Center and expand its operations to in-person services through a concierge model. Planning for the Center will begin immediately, and a phased opening of the student service center will begin in late spring of 2024.

The University is seeking a strong customer-service oriented individual to serve as the Student Service Center Coordinator. Reporting to the Student Service Center Manager, the Coordinator will be responsible for managing daily operations of the Call Center and expanding these duties to the future Student Service Center. The Coordinator will be responsible for all administrative matters of the current Call Center/future Student Service Center in the absence of the Manager.

To learn more about the University please visit:

Duties include but are not limited to:

  • Managing Student Service Center staff, including hiring, training, scheduling, supervising, and evaluating.

  • Implementing and conducting cross-functional staff training programs; providing guidance, answering questions, and giving feedback.

  • Managing customer service escalations and handling overflow from front-line staff.

  • Troubleshooting software/technology related issues and staying current with technology trends and best practices related to high volume customer service.

  • Informing the Manager of daily operational issues and opportunities.

  • Preparing monthly/annual reports and supporting the Manager through data collection and analysis of key performance indicators/metrics.

  • Handling all administrative matters in the absence of the Student Service Center Manager.

Salary: $53,151. Information on SUNY's comprehensive benefits offerings can be found at

Job Requirements:

Required Qualifications:

  • Bachelor's degree.

  • 2+ years of experience in high volume customer service.

  • Experience conducting staff training programs.


  • Experience working in higher education.

  • Knowledge of general business practices related to the offices of the Registrar, Financial Aid, Student Accounts/Billing and Academic Advisement.

  • Supervisory experience.

  • Presentation experience.

  • Experience working with and serving diverse populations.

    Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the NYS Office of Employee Relations at (518) 474-6988 or via email at

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. "At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle.