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Delaware North Senior Suites Supervisor, Highmark Stadium in Orchard Park, New York

The Opportunity

Delaware North Sportservice is searching for a full-time Senior Suites Supervisor to join our team at Highmark Stadium in Orchard Park, New York. This position will report directly to the Suites Manager. As a Senior Premium Services Supervisor, you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. In addition, the role will work with the Buffalo Bills premium ticket office to ensure suite holder experience is enjoyable and seamless. You'll experience the game day excitement, off season planning while growing your leadership skills, and be part of team committed to creating moments that last.

Pay

$22.00 - $26.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay

  • Employee assistance program

  • Training and development opportunities

  • Employee discounts

  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

  • Supervises and coordinates premium suite staff, including training and providing constructive and corrective feedback as needed

  • Creates a positive and memorable guest experience by delivering professional and courteous service and maintaining a clean, organized, stocked, and safe area

  • Receives and facilitates any premium guests’ and attendants’ requests and orders

  • Analyzes and resolves problems with team members, guests, and the operation with the assistance of the Food and Beverage Manager

  • Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions

  • Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area

  • Responsible for performing end of month inventory for suites pantry

Qualifications

  • Minimum of 2 years of supervisory experience in front-of-house restaurant or food service position, in a high volume environment is required

  • Previous experience with a point-of-sale (POS) system required

  • Excellent guest service skills

  • Strong time management and organizational skills

  • Ability to work accurately, efficiently, and courteously in a high pressure environment

  • Good communication and training skills; ability to teach others as well as delegate tasks

  • Basic math skills; ability to accurately account for cash and inventory

Physical Requirements

  • Ability to lift up to 40 pounds for set-up, service, and clean up of suite

  • Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as needed

Shift Details

Day shift

Evening shift

Weekends

Holidays

Event based

Who We Are

Delaware North operates concessions, and premium dining at Highmark Stadium since dating back to 1992. The 71,870-seat venue is home of the NFL's Buffalo Bills. Our culinary team creates locally and regionally inspired fare for the stadium's concession outlets. Premium dining includes suites and clubs offering in-seat service.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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