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The Salvation Army Pathway of Hope Case Manager in Oswego, New York


Seeking aFull Time Pathway of Hope Case Manager on our Oswego Corps Team

Our Full Time opportunities offer:

· Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

· Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

· Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

· Company Paid Basic Term Life Insurance for Employee

· Long Term Disability Insurance

· Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

· Flexible Spending Account

· Eligibility for Federal Student Loan Forgiveness Program

· Tax Deferred Annuity (403B)

· Christmas Bonus

· Wireless discount for Sprint or Verizon customers

· Free parking

SCOPE AND PURPOSE OF POSITION:Pathway of Hope (POH) is an innovative, holistic, client-centered approach to helping families break the cycle of intergenerational and chronic poverty, effectively improving social determinants of health as well as quality of life and health outcomes. The POH strategy involves outreach, working with families in their homes and in the community, and linkages to community resources to build, establish and maintain stability. POH Case Manager will be responsible for the provision of long term (up to 2 years) intensive case management services to families with minor child(ren), who are living in inter-generational, chronic poverty, and who have demonstrated interest or desire to take action.


ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pathway of Hope Case Management • Identify families and assess overall family/individual needs; Complete required assessments - including URICA (readiness for change), SSOM (self-sufficiency), Herth Hope and Client Strengths assessments within designated time frames; additional assessments as appropriate for family needs – such as genogram, ecomap, ‘circles’, care management – which serve to identify important resources and strengths, as well as challenges and barriers to success• Collaborative, strengths-based, holistic goal planning with family to identify root causes of need, develop and implement a detailed and individualized service plan, utilizing strategies of intervention with consideration to family strengths and all aspects of the family’s life and cultural background; holistic approach includes physical, emotional, spiritual needs; using the SMART goal model, address needs of the family unit/members; includes measurable outcomes, connecting with resources to meet goals, monitor and fine-tune plan as appropriate over time.• Engage and maintain regular contact with client families, meeting regulatory requirements by conducting regular home visits of significant duration - minimally twice monthly (one contact per month with children present), frequency determined on a case-by-case basis.• Provide casework/counseling, crisis intervention, brokerage and networking advocacy, coordinate services with other community service providers and make referrals as needed or appropriate• Timely and accurate documentation of clients’ progress throughout the process, including calls, referrals, home visits, case narratives, assessments, statistics, reports and outcome data.• Actively participate in weekly supervision, team case conferences, staff meetings, POH & ServicePoint database training and professional in-service training sessions (trauma informed care, Mandated Reporter/KeepSafe, cultural competency/humility or other as appropriate)• Coordinate with client to address spiritual needs of the family, collaborate with local Salvation Army Pastoral Care Team or client-identified spiritual support system, as appropriate; coordinate POH services with TSA seasonal social service programs (Christmas, Thanksgiving, Back to School, Summer Camp, etc.) as requested by Corps Officer and Divisional Headquarters.


SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:• Bachelors’ degree with a minimum of three (3) years appropriate experience working with families, home visiting or in another relevant social work environment.• Position requires computer proficiency including use of various databases and typing skills• Must have valid Driver’s License and regular access to a reliable vehicle for program purposes. Current and valid license/registration/insurance for vehicle using that meets The Salvation Army insurance requirements;• Knowledge of community resources and the ability to provide culturally competent practice; understanding of family systems, trauma and poverty as drivers of behavior• Good documentation skills; strong written and verbal communication skills required• Excellent engagement skills; ability to motivate others towards achieving goals and build rapport.• Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job LocationsUS-NY-Oswego

Job ID 2024-12496

Category Social Services

Compensation Min USD $20.00/Hr.

Compensation Max USD $20.00/Hr.

Type Regular Full-Time