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Walgreens (Potsdam) Shift Lead in Potsdam, New York

Shift Lead -Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. -Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. -Models and delivers a distinctive and delightful customer experience. Customer Experience -Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. -Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations -Responsible for holding store keys to open and close without management as necessary. -Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. -Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. -Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). -Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. -Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. -Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. -Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. -Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Basic Qualifications -One year of prior leadership, supervisory, or retail key holder work experience. -Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) -Willingness to work flexible schedule, including evening and weekend hours. Preferred Qualifications -Prefer the knowledge of store inventory control. An Equal Opportunity Employer, including disability/veterans. Apply On-line at: https://jobs.walgreens.com/job/town-of-potsdam/shift-lead/1242/8857549136

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