Teladoc Program Manager/Analyst, International in Purchase, New York
Mission to Our Employees:
Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year through the Teladoc Health Medical Group and enables millions of patient and provider touchpoints for thousands of hospitals, health systems and physician practices globally. Ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.
We are committed to providing our Employees with a dynamic and collaborative work environment; there is equal opportunity for learning and personal growth. Creativity and innovation are encouraged. Above all, our mission-oriented employees will be treated with the same attention, respect, values and care that we provide to our clients and members.
Teladoc Health is the leading telehealth solution company enabling virtual care anytime, anywhere. Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.
Reporting to the Senior Director, Global Solution Design, the International Program Manager/Analyst will be responsible for a variety of operational projects and tasks to support the Hospital and Health Systems division sell and deliver solutions to International customers. The ideal candidate will be well organized, personable, open to learning, collaborate well with others and have a positive attitude. They will be a problem solver who can consistently persevere to “find a way” to solve issues that may not have obvious answers. They will have a good understanding of the challenges of doing business internationally especially in new markets. They can communicate complex concepts clearly and effectively to both business and technical audiences, preferably in multiple languages with proficiency in English.
Additional Details About the Role:
Work with the Sales, Solution Architect, Product, and Solution Delivery teams to support the International customer life cycle including:
Gathering and coordinating information from subject matter experts (Teladoc Privacy Office, Legal and Compliance, InfoSec, IT/Eng) to facilitate responses to international security and privacy reviews
Participates in formal international tenders and RFPs/RFIs to gather information and provide responses in the areas of solution design and privacy/security
Reviews solution design and scope to align with pricing proposals
Supports Solution Architects with solution design documentation for commercial operations
Supports Solution Delivery in hand-offs and implementation
Strong project management skills including the ability to coordinate and facilitate teams, develop project plans, track and follow up on deliverables, and assess and manage project/product risks to solve process gaps, integrate with other Teladoc divisions, etc.
Works with Product/Product Management teams to gather and analyze voice of customer, participate in quarterly planning, and create and track enhancement requests as backlog items in an Agile framework
Research and analyze complex international issues related to data privacy, security and regulatory compliance within the countries where HHS plans to or does business
Participate in teams to ensure the unique needs of International are represented
Be comfortable presenting confidently in front of internal and external audiences
Technical ability to setup and demonstrate products and solutions and complete some technical tasks such as software administration and minor configuration/coding changes
To Succeed in This Role You Will Need:
Team player and leader
Seasoned project manager with demonstrated track record for driving projects to successful completion
Strong research, analytical and verbal/written communication skills
Organized thinker who strives to make work easier to do
A willingness to ask questions and follow ambiguous problem to resolution
Ability to work effectively with a geographically diverse team in various time zones and across all functional departments and teams.
Self-starter capable of working independently and organizing workflow to meet changing priorities and deadlines.
Excel experience required, exposure to pivot tables, and spreadsheet analysis preferred.
Experience with Visio, MS Project or other similar planning and workflow tools
Experience with Software as a Service (SaaS) products, SQL, JSON, and Confluence/Jira preferred.
Experience in healthcare; telehealth or digital health, preferred.
Proven working experience as a program and/or project manager preferred.
Experience with quality and regulatory concepts, security and data privacy
5-7 Years minimum experience working in a business or healthcare environment with a minimum of 2 years working in an International capacity
Project Management Certification (preferred)
Bilingual or multilingual with proficiency in English preferred
- Bachelor’s degree required, graduate degree preferred
Compensation & Company Benefits (Here is some of the good stuff):
Very competitive salary & equity compensation
Excellent health, dental, vision coverage
401k benefits with 4% employer matching contribution
100% Paid Bonding Time for new mothers and fathers
Awesome people to work with
Becoming a part of a movement in telemedicine and building something that matters
For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.