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New York Edge Salesforce Administrator in Queens, New York

About Us:

New York Edge is the largest provider of after school and summer camp programs in New York City public schools. Each year, programs in academics--including STEM, the arts, sports & wellness, and college access help 40,000 students develop leadership skills and succeed in school. Click here to see us in action (https://www.youtube.com/watch?v=hZCAi-8SY-Q&t=6s) . Working parents count on our programs to provide safe and enriching environments for their children.

Summary:

New York Edge is seeking a qualified and highly motivated candidate to fill the role of Salesforce Administrator. In this full-time role, you will be responsible for the day-to-day configuration, support, maintenance and improvement of our database. Reporting directly to the Chief Operating Officer, the administrator will identify, develop and deploy new business processes and support existing business. This role is part technical project manager, part administrator, part Salesforce analyst and 100% dedicated to our mission.

Job Type:

Full-Time, Year-long

Schedule:

Mon-Fri, 35 hours a week

Essential Job Functions:

  • Serve as primary system administrator for the Salesforce environment with over 1,000 users

  • Focus the organization’s use of data towards what best serves the mission and creates proper workflow throughout the organization

  • Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks

  • Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate

  • Automate processes using Salesforce tools such as process builder, approval processes, validation rules, and Nonprofit Success Pack features such as engagement plans and levels

  • Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner

  • Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, donation handling, and more

  • Train new users and grow the Salesforce skill set across the organization

  • Document customizations made in Salesforce

  • Plan ahead for upgrades, seasonal releases and long term projects

Required Skills:

  • Excellent project management skills and a positive attitude

  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests

  • Creative and analytical thinker with strong problem-solving skills

  • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization

  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts

  • Ability to assess the impact of new requirements on Salesforce and other integrated systems

Qualifications:

  • A documented history of successful project completion

  • A demonstrated ability to understand and articulate complex processes

  • Strong Salesforce interest and ability to quickly master new technology

  • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred

  • Strong understanding of Salesforce best practices and functionality preferred

  • Minimum two years of experience as a Salesforce administrator preferred

  • Salesforce Admin (ADM201 and ADM211) certified preferred

  • Nonprofit Cloud Consultant certification preferred

  • Experience with nonprofit processes preferred

  • Proof of Vaccination is required

Salesforce Administrator will be required to report to the main office in Woodside, Queens and interact with staff and building custodial staff while following all local, state, and federal Covid-19 guidelines, policies and mandates.

At time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health.

New York Edge is an Equal Opportunity/Affirmative Action Employer.

Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

To apply, please visit our website at https://newyorkedge.org/careers/

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