Job Information
USTA (seasonal) US Open Guest Services Supervisor in Queens, New York
Who We Are It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?
We are seeking Guest Services Supervisors who will play an essential role in the US Open guest experience. In this role you will collaborate with Event Operations & Area Directors to ensure a legendary guest experience, while ensuring policies and procedures are followed.
Start Date: August 26, 2024
End Date: September 8, 2024
The Role
Greet and guide all guests in a welcoming and friendly manner
Respond to guest concerns respectfully and calmly
Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
Manage and resolve conflicts by following the USTA policies and procedures
Ensure staff take their appropriate breaks without affecting coverage
Supervise staff to ensure staff follow policies and procedures
Resolve guest issues and complaints by providing the ultimate guest experience
Assist the Area Director as required/assigned
Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude
Walk posts with Area Director to ensure accuracy of coverage
Attend and participate in daily briefing with the Area Director
Provide on-the-job training, coaching, and development to assigned Guest Services staff
Recognize and promote the Employee Recognition Program
Monitor two-way radio traffic
Report unethical conduct of Guest Services employees immediately (example: solicitations of tips/bribes, allowing unauthorized access onto grounds without a ticket, unauthorized upgrade of seats and misuse of pass down passes)
Responsible for assisting and participating in area emergency, evacuation plan, and evacuation drills
Possess a high level of area knowledge and the operations associated within the area assigned
Distinguish appropriate credential access and authorized holders
Who You Are
Previous guest or customer service related experience
Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
Available to work for the full duration of the US Open tournament
Must be able to work 12+ hour shifts and be available days, nights and weekends
Willing to work outdoors in various weather conditions and able to stand for extended periods
Personable and proactive team player with excellent communication skills
Remain calm and focused in a fast-paced environment as well as during stressful situations
Previous supervisor experience
Bilingual (preferred)
Salary: $19/hr; overtime eligible
$35 daily meal allowance during the US Open tournament (via credential)
Apply Here (https://careers-usopen.icims.com/jobs/4250/%28seasonal%29-us-open-guest-services-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-336207880)
Refer Here
Posted Date2 weeks ago(6/5/2024 2:49 PM)
ID2024-4250
CategoryEvent Operations
LocationUS-NY-Queens