Job Information
USTA (seasonal) US Open Ticket Office Client Services Representatives in Queens, New York
Who We Are It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?
The Role
To provide customer service and enhance the USTA's image by following customer service policies and procedures
Respond to general customer inquiries, invoice questions, and customer complaints by phone, email and chat in a prompt, efficient, and professional manner
Respond to inquiries by researching and resolving problems related to transactions handled by the Ticket Office
Provide all guests with ticket access info, plan information, and mobile delivery
Skillfully interact with fans of the US Open and USTA Staff to provide a positive experience
Assist Ticket Staff with various projects. Projects may include:
tracking and reporting of ticket sales and/or availability
shipping through FedEx shipping system
price checking
Other duties as assigned
Who You Are
Available to work for the full duration of the US Open tournament (3 weeks from August 19through September 8), including nights, and weekends and available to work 12+ hour shifts
Ability to learn quickly and work efficiently and computer proficient to access/updatecustomer records
Working knowledge of Google Suite and Microsoft Word, Excel and PowerPoint
Maintain a positive, outgoing demeanor, adhering to the core expectations of our team at alltimes and possess ability to work as part of a team and get along with coworkers
Ability to remain calm and focused in a fast-paced environment and during stressfulsituations
Arrive for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform
Willing and comfortable working part of daily shift outdoors in various weather conditions inlate August/early September
Personable and proactive in providing assistance to all guests with the highest level ofcustomer service
Excellent communication skills with thorough understanding of written and spoken English
Preferred Qualifications
Experience working in a ticket office for major sporting event, team or venue
Previous experience working in hospitality, sales or in a call center
Bilingual is a plus, but not necessary
Knowledge of ZenDesk, Ticketmaster Archtics (or similar ticketing system)
Salary: $18 per hour; overtime eligible
$35 daily meal allowance during the US Open tournament (via credential)
Apply Here (https://careers-usopen.icims.com/jobs/4179/%28seasonal%29-us-open-ticket-office-client-services-representatives/job?mode=apply&apply=yes&in_iframe=1&hashed=-336207880)
Refer Here
Posted Date3 months ago(1/31/2024 3:49 PM)
ID2024-4179
CategoryAdministrative
LocationUS-NY-Queens