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New York Edge Senior Director of Program Operations in Queens, New York


New York Edge is the largest provider of after school and summer camp programs in New York City public schools. Each year, programs in academics--including STEM, the arts, sports & wellness, and college access help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children.


As a member of the Program Leadership team, the Senior Director of Program Operations acts as the visionary leader in developing cutting edge programs that create engaging extraordinary learning experiences and impact to NYE participants.

The Sr. Director of Program Operations must have the ability to support the implementation of various innovative program designs and work as a member of the leadership team to adjust the current program offerings. The Sr. Director of Program Operations is the leader of the Elementary and Middle School programs in NYC, Long island and other regions. He/She will oversee and support program leaders and NYE department staff in the delivery of quality programming in all schools. The Sr. Director of Program Operations will also ensure that students are receiving the best quality in areas of staff performance and the delivery of programs and in compliance with all requirements.


Up to $120,000. Salary offered is commensurate with experience and credentials.

Visionary, Transformative, Innovative, Strategist, Passionate

Visionary: Ensures NYE’s vision becomes reality by stating clear goals, outlining a strategic plan for achieving those goals, equipping, and empowering each team member to take action on that plan at the organizational, team and individual levels. Galvanizing teams to push forward in an inspirational style.

Transformative: Drive growth and change within programs, utilizing data, deliverables, outcomes, and mission in a cross-functional way, thus ensuring a seamless transformation across programs.

Innovative: Determine and develop innovative solutions supporting pathways to success across program areas.

Strategist: Work independently and also as a team member on program strategy and in determining innovative and creative solutions supporting program implementation. Be able to support and articulate program approaches and strategies to others including Principals, community members and funders. Leverage resources, collaborating organizations, administration and finance to enhance the overall success of programs.

Passionate: Commitment to NYE’s mission. Love for learning, exploring, self-motivated, takes initiative, tactful, but also inspires and helps others become the best version of themselves

Overall Job Functions:

  • Works closely with the Chief Program Officer and with teams in the management, implementation and delivery of extended learning opportunities.

  • Lead and direct different cross-functional teams, projects, and initiatives concurrently.

  • Must successfully manage workload and deadlines independently of direct supervision.

  • Cultivate strategic partners to head innovation, influence, change and generate new ideas.

  • Ensure NYE is at the vanguard of cutting-edge eLearning and school-based programming.

  • Lead change management activities within a structured process framework.

  • Evaluate change, impact, and organizational readiness to limit potential risk.

  • Work with leadership team in designing and delivering specialized training and resources aligned to program goals.

  • Supervise system infrastructure to ensure functionality and efficiency.

  • Develop staff utilizing internal and external resources. Provide performance feedback.

  • Use stakeholders’ feedback to inform necessary improvements and adjustments in programs.

  • Foster a growth mindset among team members to create a culture of continuous teaching, learning and innovation.

Essential Job Functions:

  • Lead the Elementary and Middle School portfolio.

  • Ensure effective, skilled delivery of culturally competent and inclusive program models with an emphasis on project- based learning, entrepreneurships, social justice and student voice.

  • Work with leadership team to ensure program models are aligned with funder requirements and guidelines.

  • Provide input and work with leadership team with external partnerships.

  • Support on-site Directors to implement and design new strategic and recruitment enrollment plans for programs

  • Conduct weekly site visits and provide feedback.

  • Ensure all sites participate in NYE events per season in each program area.

  • Build collaboration between key after-school stakeholders, especially on-site Directors, organizational partners, and principals to support the institutionalization of Champions Clubs.

  • Encourage and support on-site Directors and line staff in their professional development (identify problem areas and potential weaknesses) to improve program operations, offerings and staff collaborations.

  • Assist Borough Directors in the development of needs assessment within their school communities and monitor the implementation of strategies to address those needs.

  • Ensure that on-site Directors are fully knowledgeable with all protocols and procedures including trips and the preparation of trip approval documents

  • Ultimate responsibility of staff attendance/payroll

  • Assist in staff recruitment efforts. Promote overall staff retention.

  • Participate in the grant review process in response to requests for proposals to secure state, federal, private and local funding.

  • Provide on-going constructive feedback to staff diplomatically pressing forward NYE’s mission, goals and values.

Required skills:

  • Knowledge and understanding of both the academic delivery as well as the operations of programs.

  • Knowledge of effective sports, arts, and academic programming.

  • Be a proactive member of the Sr. Leadership team

  • Strong leader and team-builder.

  • Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person, on zoom, and over the phone, while applying tact and discretion as situations require.


  • Master’s degree required.

  • Ten to fifteen years of senior management / executive experience in the field of education, sports, arts and/or youth development.

  • A minimum of ten years professional experience working with youth K-12th including supervisory/administrative responsibility.

  • Knowledge of DOE core educational requirements. Understanding DOE common core standards.

  • Must have advanced computer skills: Adobe Suite, Photoshop, Word, Excel, Power Point, and other programs as needed.

Covid-19 Related Requirements:

  • Must provide proof of vaccination against the Covid-19 virus.

  • Must be able to adhere to all federal, state, and local mandates regarding the Covid-19 virus which include but are not limited to wearing PPE and remaining socially distant whenever possible.

New York Edge provides an excellent benefits package including health, vision, dental, LTD, life insurance, 403(b), and Public Service Loan Forgiveness.

At time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health.

New York Edge is an Equal Opportunity/Affirmative Action Employer. We encourage candidates from all backgrounds and communities to apply.

Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.