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Six Flags Executive Housekeeper in Queensbury, New York

Description

KEY DUTIES AND RESPONSIBILITIES:

  • Continue to grow the Housekeeping leadership team to foster a culture of cleanliness and guest satisfaction

  • Work to improve our Guest Satisfaction Scores through consistency, cleanliness and follow-through

  • Management and implementation of kaizen principals to ensure our cleanliness and delivery standards are being met

  • Coordinate work activities among departments and ensure open, positive communication at all times

  • Responsible for the overall hotel cleanliness and reporting of any repairs to maintenance

  • Inventory stock and submit requisitions to ensure adequate supplies

  • Evaluate records to forecast department personnel requirements

  • Make recommendations to improve service and ensure a more efficient operation

  • Ensures good safety practices of team members and guests, assisting in the maintenance of proper emergency and security procedures

  • Establish practices that increase guest satisfaction to drive revenue while controlling labor and other costs

  • Establish standards for personnel performance and customer service

  • Develop and maintain “Deep Cleaning” schedule

  • Hire, train, and schedule staff effectively taking into account business levels during peak and off - season periods within the budget guidelines

  • Submit a weekly and monthly forecast to the accounting office

  • Ability to clean guest rooms, work in laundry and clean common areas when needed

  • Conduct employee meetings to share information, and keep the lines of communication open with staff

  • Responsible for processing of “Lost and Found” items

  • Investigate complaints regarding housekeeping service and equipment, and take corrective action

  • Fulfill the responsibility of the Duty Manager “MOD” when scheduled

  • Other duties and responsibilities as assigned

ORGANIZATIONAL RELATIONSHIPS:

  • Reports to Lodge Operations Manager

SKILLS AND QUALIFICATIONS:

  • High school diploma or equivalent

  • Associates degree preferred; hospitality or related field

  • Three to five years of progressive experience in housekeeping management

  • Knowledge of OPERA-PMS software desired

  • Experience and training in Kaizen/Six Sigma preferred

  • Must be able to speak, understand, read and write in English

  • Strong analytical skills, ability to effectively identify issues and propose solutions

  • Ability to effectively motivate, develop, train, and direct other staff

  • Must be able to work days, nights, weekends, holidays and other shifts as needed

  • Valid drivers license and clear driving record

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