Six Flags IT Support Lead (Tier 2) in Queensbury, New York
Essential Duties and Responsibilities:
Provide technical support to Resort Guests and staff in a positive and professional manner
Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, and audio-video, including point of sale systems, ticketing, desktop hardware and software, network equipment, phone, audio-video systems, and hospitality software
Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors
Document technical issues and resolutions through use of help desk software
Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift
Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park’s data center.
Maintain an accurate inventory of all department-owned software and hardware assets.
Monitor and maintain sound and video equipment
Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
Assist in other areas of the Information Systems Department
Perform other incidental and related duties as required and assigned
Skills and Qualifications:
Must be at least 18 years of age.
Must have a High School diploma or equivalent.
Some College Preferred.
Must be detail oriented, highly motivated, and a self-starter.
Possess excellent organizational skills and be able to work with little supervision.
Ability to learn and support new applications.
Must be capable of lifting and carrying 40 lbs.
Knowledge of common operating systems, hardware and software preferred.
A commitment to average 130 hours or more each month (cross-training in other department required)
ACA Eligibility (Med, Dental, Vision, Life), effective the first of the month following promotion date
Other Functions: All other duties assigned or necessary to support the Resort as a whole.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Interested Candidates should submit an application at sixflagsjobs.com
Or text ‘Great Escape’ to 26232 for more information
Six Flags is a Smoke and Drug Free Equal Opportunity Employer