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Planned Parenthood of Greater New York Patient Referral Coordinator - Queensbury, NY in Queensbury, New York

Planned Parenthood of Greater New York is seeking a Patient Referral Coordinator to join our Clinical Services team for a full-time 37.5 hour work week. This position will be based at our Queensbury Health Center and will travel regionally.

This is an exciting and important time at Planned Parenthood of Greater New York. We are building on our strength with dynamic new leadership, talented staff members, engaged donors and activists, and amazing community partners. We are determined to thrive and grow in these times of transition and resistance.

Planned Parenthood of Greater New York (PPGNY) stands strong as a trusted provider of sexual and reproductive health (SRH) care, an accurate source of sexual health information, and a steadfast partner in the ongoing fight to achieve sexual and reproductive justice, especially health and racial equity. Working at PPGNY is more than a job. It is an opportunity to help ensure that all New Yorkers have access to affordable, high-quality sexual and reproductive health care and evidence-based education programming so they can lead healthy lives and fulfill their dreams. We approach our work through a reproductive justice lens, seeking to break down the barriers that prevent individuals from accessing the health care and information they need and deserve.

What a Patient Referral Coordinator does:

  • The Patient Referral Coordinator is responsible for coordinating, processing and scheduling of medical referrals for patients in need of external consultation as requested by PPGNY medical providers. This position is also responsible for tracking, and providing reports. The Referral Coordinator collaborates with social workers, nurses, and other patient care support staff as needed.

  • Monitors electronic health record (EHR) notifications throughout the day to capture referral request in real time.

  • Gathers pertinent information as needed via EHR or from clinical team to accurately complete pre-authorization/referral process.

  • Schedules referral appointments directly on behalf of patient.

  • Utilizes third party payer/insurance portals; has an understanding of insurance providers, their portals and their expectations for authorization approvals.

  • Maintains an accurate records of external referral patient's appointments that are kept, failed and current status utilizing the EHR or other established system.

  • Responsible for running referral reports as requested.

  • Routinely contacts patients to remind them of their referral appointment by phone, mail, text, patient portal or other mutually agreeable method.

  • Responds to in-house provider questions, requests and concerns regarding the status of patient referrals or follow-up status.

  • Answer, respond and document in the EHR phone calls, requests and questions from patients in a timely manner. Calls must be accurately managed or redirected as appropriate.

  • Assists patients in accessing other services needed to maintain their referral appointment such as but not limited to transportation, interpretation services, health care benefits.

  • Ensures that all referral forms and returning consultant reports are located in the patient's electronic health record in a timely manner.

Minimum Qualifications

  • High School Diploma /GED

  • 4 year work experience scheduling calendars, general correspondence, customer service

  • Work experience with computer systems utilizing web browsers, search engines, data entry and MS Word

  • Accurate keyboard skills and attention to detail

  • You are interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work

Preferred Qualifications

  • Bachelor’s Degree

  • Work experience in healthcare industry as medical receptionist, patient coordinator or patient/member services

  • Work experience utilizing electronic medical records systems

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.