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Robert Half International Bilingual in Spanish Customer Service Representative in ROCHESTER, New York

Description

OfficeTeam is seeking an articulate, highly-skilled Bilingual in Spanish Customer Service Representative to expand their career in the growing Healthcare, Hospitals, Social Assistance industry. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position will operate in a fast-paced and dynamic environment. This Rochester, New York Customer Service Representative position could be for you, if you're available for a long-term temporary-to-full-time opportunity.

Your responsibilities

  • Field and send out send written business correspondence

  • Be a part of business development by by actively cross-selling and referring customers

  • Handle incoming telephone calls

  • Offer friendly, accurate customer service in a timely fashion

Requirements

  • Excellent communication skills (written and verbal)

  • No stranger to performing extensive research to resolve complex customer inquiries

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Comprehensive knowledge of customer service

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong customer service and office administrative skills

  • Strong problem solving and analytical skills

  • Strong proficiency in Excel and other Microsoft Program skills required

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $15.00 - $16.00 / Hourly

Location: ROCHESTER, NY

Date Posted: January 13, 2021

Employment Type: Temp to Hire

Job Reference: 02960-0011668700

Staffing Area: Office u0026 Administrative

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