JCC of Greater Rochester Camp Office Manager - Camp Seneca Lake in Rochester, New York
Camp Office Manager - Camp Seneca Lake
Rochester, NY (http://maps.google.com/maps?q=1200+Edgewood+Ave+Rochester+NY+14618)
Camp Seneca Lake, the residential summer camp of the Louis S. Wolk JCC of Greater Rochester, is seeking a full time Office Manager.
Our 200 beautiful, wooded acres in the Finger Lakes region of New York State provide the ideal backdrop for camp. Campers participate in a variety of exciting areas, including waterfront (skiing, sailing, wakeboarding and more!), high and low ropes courses, most land sports, overnight hiking, nature, drama, and arts and crafts.
CSL offers these activities in a wholesome Jewish camp community full of ruach to promote the physical, social, and emotional development of each of our campers. CSL is the home away from home each summer for nearly 500 children (ages 7-16) and over 100 staff.
General Job Summary:
The Camp Office Manager provides administrative support for Camp Staff both in-season (on-site at camp) and off-season. Serve as the main point of contact for camp families and vendors. Provide excellent customer service and contribute to delivering on Camp Seneca Lake’s mission through building positive working relationships with colleagues, camp staff, campers and their families.
Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job functions.
Provide positive, mature, calm presence in all communications with campers, families, alumni, friends of CSL, Advisory and staff, including: phone, email, written and in-person interface
Create a mechanism to track communication and ensure timely follow-up
Build trust with camp families through communication, follow-up and to ensure excellent service
Screen and route phone, paper mail and email communications to appropriate personnel. Follow-up as needed
Secure and manage ongoing relationship with vendors
Manage business supplies and files such as office supplies, summer supplies, and vendor files
Manage compliance documents for New York State Department of Health and the American Camping Association
Prepare and update the family handbook and staff manual
Prepare and print camper rosters, registration paperwork, lists, agendas, labels, etc.
Oversee the CSL Database, CampMinder and JCC computer programs to ensure up to date / current information, generate reports and track enrollment.
Effectively and accurately conduct data entry, monitor data integrity, and post payments, cancellations, and changes
Facilitate camper registration, applications, forms and documents in CampMinder.
Manage and administer scholarships and other grants of financial assistance.
Provide reports and communicate weekly registration updates.
Ensure the collection of all fees, and any other revenue generating activities.
Maintaining camp records, manage online payment systems, and reconcile registration, deposits and payments
Provide balanced reports of all income related to camper registration
Work with the JCC finance department to reconcile records, data, online payments, and bank accounts
Collect, compile and organize receipts working in partnership with the JCC accounting/finance team.
Key competencies for Success:
Proven administrative skills with the ability to efficiently and accurately handle a variety of responsibilities and a large volume of work
Exceptional verbal communication skills - conveying warmth, enthusiasm, and an ability to build trust
Exceptional writing skills to communicate via email and on social media.
Exceptional organizational skills and ability to multi-task in a fast-paced office environment
Willingness to work a flexible schedule that varies by season of the year
Pleasant personality to interface with staff and guests
Self-starter and experience taking initiative
Positive attitude and desire to serve others
Education and Experience:
Bachelor’s degree or equivalent experience
Camp experience – as a camper and/or on a summer camp staff, preferred
Background in American Camping Association accreditation and New York State Department of Health overnight camp regulations, preferred
- Strong computer skills –MS Office (Outlook, Excel, Word) CampMinder, Daxko
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to:
Regularly required to talk or hear
Frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform within the described work disabilities to perform within the described work environment. While performing the duties of this job the employee is regularly exposed to:
Normal office environment for 8 months of the year
4 months of the year working in camp environment
Interaction with youth ages 8 to 17
Outside environments (camp buildings, athletic fields, nature trails, waterfront)