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JCC of Greater Rochester Camp Office Manager - Camp Seneca Lake in Rochester, New York

Camp Office Manager - Camp Seneca Lake

Rochester, NY (http://maps.google.com/maps?q=1200+Edgewood+Ave+Rochester+NY+14618)

Description

Camp Seneca Lake, the residential summer camp of the Louis S. Wolk JCC of Greater Rochester, is seeking a full time Office Manager.

Our 200 beautiful, wooded acres in the Finger Lakes region of New York State provide the ideal backdrop for camp. Campers participate in a variety of exciting areas, including waterfront (skiing, sailing, wakeboarding and more!), high and low ropes courses, most land sports, overnight hiking, nature, drama, and arts and crafts.

CSL offers these activities in a wholesome Jewish camp community full of ruach to promote the physical, social, and emotional development of each of our campers. CSL is the home away from home each summer for nearly 500 children (ages 7-16) and over 100 staff.

General Job Summary:

The Camp Office Manager provides administrative support for Camp Staff both in-season (on-site at camp) and off-season. Serve as the main point of contact for camp families and vendors. Provide excellent customer service and contribute to delivering on Camp Seneca Lake’s mission through building positive working relationships with colleagues, camp staff, campers and their families.

Requirements

Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job functions.

Customer Service

  • Provide positive, mature, calm presence in all communications with campers, families, alumni, friends of CSL, Advisory and staff, including: phone, email, written and in-person interface

  • Create a mechanism to track communication and ensure timely follow-up

  • Build trust with camp families through communication, follow-up and to ensure excellent service

  • Screen and route phone, paper mail and email communications to appropriate personnel. Follow-up as needed

Operations

  • Secure and manage ongoing relationship with vendors

  • Manage business supplies and files such as office supplies, summer supplies, and vendor files

  • Manage compliance documents for New York State Department of Health and the American Camping Association

  • Prepare and update the family handbook and staff manual

  • Prepare and print camper rosters, registration paperwork, lists, agendas, labels, etc.

Registration

  • Oversee the CSL Database, CampMinder and JCC computer programs to ensure up to date / current information, generate reports and track enrollment.

  • Effectively and accurately conduct data entry, monitor data integrity, and post payments, cancellations, and changes

  • Facilitate camper registration, applications, forms and documents in CampMinder.

  • Manage and administer scholarships and other grants of financial assistance.

  • Provide reports and communicate weekly registration updates.

Budget

  • Ensure the collection of all fees, and any other revenue generating activities.

  • Maintaining camp records, manage online payment systems, and reconcile registration, deposits and payments

  • Provide balanced reports of all income related to camper registration

  • Work with the JCC finance department to reconcile records, data, online payments, and bank accounts

  • Collect, compile and organize receipts working in partnership with the JCC accounting/finance team.

Key competencies for Success:

  • Proven administrative skills with the ability to efficiently and accurately handle a variety of responsibilities and a large volume of work

  • Exceptional verbal communication skills - conveying warmth, enthusiasm, and an ability to build trust

  • Exceptional writing skills to communicate via email and on social media.

  • Exceptional organizational skills and ability to multi-task in a fast-paced office environment

  • Willingness to work a flexible schedule that varies by season of the year

  • Pleasant personality to interface with staff and guests

  • Self-starter and experience taking initiative

  • Positive attitude and desire to serve others

Education and Experience:

  • Bachelor’s degree or equivalent experience

  • Camp experience – as a camper and/or on a summer camp staff, preferred

  • Background in American Camping Association accreditation and New York State Department of Health overnight camp regulations, preferred

Computer Skills:

  • Strong computer skills –MS Office (Outlook, Excel, Word) CampMinder, Daxko

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to:

  • Regularly required to talk or hear

  • Frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

  • Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl

  • Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform within the described work disabilities to perform within the described work environment. While performing the duties of this job the employee is regularly exposed to:

  • Normal office environment for 8 months of the year

  • 4 months of the year working in camp environment

  • Interaction with youth ages 8 to 17

  • Outside environments (camp buildings, athletic fields, nature trails, waterfront)

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