Jackson Hewitt Tax Service Client Services Associate in Rochester, New York
Location: Rochester NY
The Administrative Assistant serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience.
This is a seasonal Position from Late December to April 15th. The position has opportunity for growth plus incentives. Plus the opportunity to be invited back for future seasons.
Know the office goals for the day/ month.
Greets all potential clients with a friendly and professional demeanor.
Engages in conversation with potential clients to share information about Jackson Hewitt's services, products and promotions.
Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts.
Assists with scheduling tax preparation appointments.
Monitors client flow at the location and keeps clients engaged during periods of wait time.
Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients.
High School Diploma/ GED, or equivalent related business experience.
Good interpersonal and communication skills.