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Harris Seeds Customer Service Assistant Manager in Rochester, New York

Order#: NY1390176 Customer Service Assistant Manager Job Summary Harris Seeds is a company that values integrity in the quality assurance of its seed products. The ideal applicant will enjoy the agricultural industry in addition to focusing on providing seed that will perform to customer's satisfaction. The right attitude and ambition will help you grow within our company. You will be mentored by a strong team of established industry professionals. Job Description Job Responsibilities: Assist Call Center Manager to meet call center performance targets. Train and develop all new call center agents to effectively perform their job. Assist in on-going coaching and training of call center agents. Be a resource to answer questions for call center agents. Identify areas of improvement and suggest/implement solutions. Ensure procedures, policies and standards are upheld. Answer inbound customer calls and enter sales orders, when needed. Assist customers with problem resolutions, order questions and complaints. Keep accurate records and document customer account actions and discussions. Assist Inbound Call Center Manager with administrative functions, as needed. Other tasks as assigned by Call Center Manager or other. Education/Experience: High school diploma or equivalent 3-5 years of experience in customer service or a related field Prior experience in management is a plus Basic understanding of Microsoft Office (Including Excel, Outlook and Word) Competencies/Skills: Experience coaching and leading others Experience in providing customer support Working knowledge of customer service software, databases and tools Awareness of industry's latest technology trends and applications Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Work Environment: This job operates in a business casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Expected Hours of Work: This is a full-time position with seasonal hours. Apply by email or online: or