GLOBAL PAYMENTS INC Customer Service Call Center in Rochester, New York
Customer/Technical Service Rep. - Seasonal May - October
School Solutions, a Global Payments company is a fast-growing, computer software and service company in the School food service marketplace. We are seeking self-motivated, personable individuals with an aptitude toward training and customer service. We are hiring over 50 peak season' part-time and full-time employees to prepare our customers for the start of school. This opportunity is slated to run until the middle of October, dependent on business needs.
Technical Support Specialists will assist with software implementation, configuration, and troubleshooting.
Customer Service Specialists will assist parents with our school pre-payment software product.
Customer Service Experience - 6 months or greater
Strong communication (written, verbal and listening) skills, intuition and follow-through; combined with professional phone etiquette and empathy
Solid Computer skills to include an understanding of web browsers and internet; working knowledge of Word, Excel, and Email.
External Customer Call Center (Service or Tech Support)
Exposure to payments industry or related (credit card, banking, financial)
These qualifications are preferred for the role and/or consideration in the Technical Support function:
Ability to relay technical information to non-technical users
Proven ability in the understanding and support of software programs
Knowledge of Microsoft SQL Server Standard and Express editions
Ability to interpret technical manuals, operating instructions and procedures
Experience with quality assurance and testing
Detailed and organized
Successful candidates will be self-directed, flexible and adaptive, with the ability to work in a fast-paced environment. $13 - $15 / hour. Additionally, $125 bonuses will be awarded every 45 days.
Seasonal employees are not benefit-eligible but will have the opportunity to apply for any full time, permanent position that may be available during the course of the assignment.
Interviews Being Held At 755 Jefferson Road, Henrietta, NY 14623
Apply online: www.globalpaymentsinc.com