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Rochester Institute of Technology Director NTID Student Success Center in Rochester, New York


Position Title:

Director NTID Student Success Center


NTID Student Success Center

Job Responsibilities:

  • Lead efforts within college of NTID to enhance student success with focus on retention and graduation rates. Responsible to track first year student progress to ensure student success and retention. Work with various programs reporting to this position as well as academic departments and academic advisors to review and track all first-year students.

  • Lead and direct the NTID Student Success Center (NSSC) which includes a range of first-year programs.

  • Work with various programs reporting to this position as well as academic departments and academic advisors to review and track all first-year students.

  • Analyze each program’s strengths and weaknesses and develop improvement strategies for future program offerings.

  • Track, document, and present bi-annual statistical and informational reports to ADAA at midway and completion of each NSSC program.

  • Work with NSSC staff assistant for logistical and support functions for the center.

  • Perform administrative responsibilities including but not limited to preparing agenda, facilitating, and leading center meetings, developing and managing correspondence with college/university offices, and external organizations, and overseeing and managing center budget.

  • Collaborate with RIT Office of Student Success, NTID Institute Analysis and Assessment, NTID Academic Affairs, NTID Counseling & Academic Advising Services, RIT University Advising Office (UAO), Early Alerts, and NTID Student Affairs to develop and monitor metrics for tracking student progress and success, such as for students with grades of D, F, or W (DFW), student engagement, student GPA (SGPA), and student cumulative GPA (CGPA).

  • Collaborate with Case Management Office to help students navigate personal problems.

  • Collaborate and liaise with the RIT Health Services, RIT Disability Service Office (DSO), and the Department of Access Services (DAS) to ensure that accommodation needs of NTID students are met.

  • Collaborate with program managers to ensure housing and dining services for students enrolled in Summer Vestibule Program, New Signers Program, and Summer Transition Program.

  • Collaborate with NTID Marketing and Admissions to advertise and recruit for NSSC programs.

  • Collaborate with NTID Office of Diversity and Inclusion to ensure safe space for first-year students.

  • Assist with special projects as assigned by ADAA.

  • Other duties as assigned.

FLSA Category:


Requisition Number:



National Technical Institute for the Deaf

Required Application Documents:

Cover Letter, Curriculum Vitae or Resume

Employment Category:


Additional Details:

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Minimum Education Level:


How To Apply:

In order to be considered for this position, you must apply for it at: . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band ( :


Required Qualifications:


  • Advanced degree: Student Affairs, higher education administration, business management, social work, deaf education, adult education, recreation, psychology, sports management, hospitality, leadership, disability studies, or related/relevant field.

  • 5 or more years of experience required to perform the essential responsibilities of the job.


  • ASL fluency-Intermediate level on the SLPI or equivalent

  • Evidence of 5 or more years of experience working with deaf individuals/groups

  • Evidence of 2 or more years of experience managing successful program(s) in the field of education or in a related field

  • Evidence of 2 or more years of experience in a supervisory capacity for at least 2-3 employees

Preferred Qualifications:

ASL fluency-Advanced level on the SLPI or equivalent

What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package ( that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Henrietta Campus — 100%

Job Summary:

Please note: While typical work hours are 8 am – 5 pm, the Director should be prepared to work some evenings and weekends to support these programs. and weekends to support these programs.

The NTID Student Success Center (NSSC) is home to a variety of first-year programs, including the Summer Vestibule Program, Freshman Seminar, and the NTID College Restoration Program. As the leader of NSSC, the Director plays a crucial role in directing and guiding these programs. The Director must possess strategic thinking skills, the ability to approach challenges from a holistic perspective, and be a strong collaborator. It is also their responsibility to ensure that all NSSC programs and events are thoughtfully planned and effectively executed. The NSSC Director reports to the NTID Associate Dean for Academic Administration (ADAA).

Hourly/Salary Minimum:


Hourly/Salary Maximum: