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University of Rochester ESM Dir of Concert Office Operations - 231266 in Rochester, New York

ESM Dir of Concert Office Operations Job ID 231266

Location Eastman School Music Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 055 ESM Concert Office


General Purpose:

Direct and lead all aspects of the Eastman School of Music’s concert activities. These responsibilities include serving as the director of the school’s concert series; providing leadership to the employees of the concert office; managing all aspects of the school’s performance venues including Kodak Hall, Kilbourn Hall, Hatch Recital Hall and various other performance and rehearsal spaces within the school; and overseeing the operations of the Eastman Theatre Box office and Concessions. The Director interacts regularly with members of the general public, external donors and clients, and Eastman faculty, staff and students. This position reports to the ESM Executive Director of Operations and is a member of the administrative leadership team.


Concert Operations:

  • Directs house management for all concerts and rehearsals; ensures that rehearsals and concerts are appropriately staffed. Present at concerts and appropriate rehearsals or is available on call as needed.

  • Supervises Director of Stage Operations and interacts with personnel in all areas pertaining to production, ensuring that the concert is visually attractive and physically correct.

  • Coordinates Concessions operations. This includes contract management, facilitating operations

  • Manages all aspects of the Eastman Theatre Box office: provide leadership to the box office manager, contract and relationship management of the box office software provider, oversee website maintenance, on-line sales and ticketing, patron management and customer service, box office settlements and financial oversight.

  • Manages the scheduling activity for all performance venues and rehearsal spaces.

Performance Administration: Establishes artistic direction and programming for the, Kilbourn Concert Series, Eastman Piano Series, Eastman Ranlet Series, World Music Series and Faculty Artist Series working closely with the Dean, other senior administrators and selected faculty members.

  • With ESM Finance, develops and manages budgets including, projected contributed revenue, special events and hall availability. Formulate concert budgets which includes, but is not limited to; concert ticket pricing, projected revenue and expenses (as needed); coordinates and manages performances, contracts, marketing, public relations, box office, and artist management for concerts.

  • Collaborates with Eastman Communications office to design and produce the season brochure and the season announcement, biannual school concert publication, concert marketing campaigns and other publications, marketing associated with Eastman Theatre or School events.

  • Directs and manages Kilbourn Concert Series, Eastman Ranlet Series, Eastman Piano Series including production, marketing, box office, public relations, artist management, and connection with faculty and artist for masterclasses.

  • Develops and manages relationships with series donors and potential series donors in coordination with Eastman and University Advancement.

  • Directs and manages the development and execution of an annual concert season including rehearsal schedules, for users of the performance venues.

  • In conjunction with UR Legal, ESM Executive Director of Operations and Executive Director of Finance, negotiates contract terms with guest artists, external ensembles, festivals, and external facility use. Ensures that guest artists and other facility user’s special requirements are met


  • Assists with the identification, selection and contract negotiations for the service providers of Concessions and oversees operations.

  • Represents the concert office with the Rochester Philharmonic Orchestra (RPO), Xerox Rochester International Jazz Festival (XRIJF), Fringe Festival, Gateways Music Festival, senior-level administration at the University level, community, local, national arts organizations, and higher education institutions.

  • Manages compliance with requirements associated with safety, security and ADA within the performance spaces.

Publications and Calendaring:

  • Overall authority for the management of school’s event calendar.

Other duties as assigned


  • Bachelor's degree

  • 5 years’ experience in a senior level concert operations position, preferably at a music school or large arts organization;

  • A well-informed understanding of classical and jazz music professions and leadership experience as an arts presenter is highly desirable.

  • Knowledge and experience with managing and leading a complex presenting venue.

  • Strong leadership skills, the ability to communicate effectively with multiple constituencies, to manage diverse tasks, and to meet the overlapping deadlines of multiple, concurrent projects and deliverables.

  • Classical and performing artist presenting experience

  • Excellent knowledge of fiscal management is required

  • Strong administrative and organizational skills,

  • Superior communication and interpersonal skills

  • Intermediate skills in Microsoft suite; Excel, word; powerpoint, outlook

7-10 Years' experience - preferred

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled