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FIFCO USA GBH Retail in Rochester, New York


Sunday - Thursday | 11am-10pm

Friday & Saturday | 11am-11pm

As a Gift Shop Team Member , you'll assist the Brew House Manager with providing a great experience to our visitors, as well as communicate ideas and suggestions for improvements. The retail team member will participate in retail functions including, but not limited to:

  • Great customer service

  • Meeting sales goals

  • Inventory

  • Cash and Accounting

  • Merchandising

  • Store Maintenance


  • Responsible for the FIFCO USA experience in the retail store which encompasses sights, sounds, smells, and education in all areas of responsibilities

  • Become an expert in FIFCO USA culture and history

  • Obtains and maintains knowledge of FIFCO USA beer styles, brewing, and packaging processes, and is able to communicate to patrons through tours, tastings, and each visitor contact

  • Assist with seasonal sales and marketing plans including but not limited to: promotions, advertising, and events to meet mission and sales growth objectives

  • Meets visitor and sales targets through active participation and attendance of events and promotions

  • Responsible for receipt and inspection of purchased merchandise

  • Responsible for setting up and maintaining seasonal displays, in-store promotions, and store decoration

  • Provides great customer service, greets and assists customers, responds to customer inquiries and concerns, and provides a great FIFCO USA retail experience

  • Trains for and tracks sales to ensure that customers receive great service and great quality merchandise

  • Presents ideas and improvement recommendations to the Manager and Assistant Manager

  • Responsible for opening, closing, maintenance, and merchandising processes to keep the retail store in great shape

  • Follows established safety, health, and security procedures while communicating concerns to Manager or Assistant Manager

  • Assist with records of purchases, sales, and requisitions as requested

  • Performs other related duties and assignments as required/assigned

  • Responsible for cleaning duties such as sweeping, mopping, dusting, and disinfecting

  • Actively exhibit a commitment to support a diverse and inclusive work environment

  • Other duties as assigned


  • High school diploma or equivalent

  • Prior customer service experience

  • 6-24 months of comparable retail experience including cash handling, math skills, and store maintenance

  • Ability to operate and use computers and cash register

  • Must have exceptional communication (written and verbal) skills

  • Ability to multitask and organize


  • Must be able to stand for long periods of time (up to 8 hours)

  • Ability to move about between work spaces freely including all brewery, retail, and office areas

  • Ability to operate POS system

  • Must be able to reach to grab merchandise, sit, climb or balance, stoop, kneel, crouch, and crawl

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are an equal opportunity employer.

    ALERT: Fraudulent Online Employment Scams

    Always beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process.

    For more information on this topic and helpful fraud prevention tips, please visit the FBI website at .