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Oracle Product Manager/Strategy 5-ProdDev in Rochester, New York

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will specify, design and implement major changes to existing software architecture. Define project needs. Build and execute unit tests and unit test plans. Review integration and regression plans created by QA. Communicate with QA and porting engineering to ensure consistency, testability and portability across products in general.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

At Oracle, we are creating state-of-the-art CX solutions that provide our customers the tools they need to deliver memorable, differentiated experiences to their customers. Within the CX portfolio, our cloud delivered Customer Service solution is a clear market leader with best in class functionality, countless satisfied customers, and healthy growth potential. We are looking for a seasoned, proven product manager to drive the next generation of Digital Customer Service automation, delivering ongoing differentiation by strategically adopting new buzzword technologies (conversational automation, predictive engagement, intelligent recommendations, etc).

Here s the kind of person we re looking for:

You're customer driven.You know that delivering best-in-class CX software isn't a whiteboard exercise, but is about delivering regular, repeatable value to Oracle's customers. Real success is defined by happy, referenceable customers.

You thrive on working well with others.You make the people around you better. You love to collaborate with fellow product managers, designers, developers, executives, and customers. You inspire them to do their best and prioritize team success.

You re a complete cloud product manager.You look at customer value, functional and interaction design, product configuration and extension, sales plays and demos, competitive analysis, and more. You have a full set of well honed tools in your Product Manager s survival kit. Years of experience have earned you some scars, but also an intuitive understanding of the relationship between customer value, technology, and product design.

What are the technical requirements?

Core Product Management Skills

  • 7-10 years in cloud enterprise software development (with meaningful agile experience), and/or implementation of CX solutions

  • Experience bringing creative ideas and proposals to development teams and executives, supported by qualitative justification and quantitative analysis. Can you build consensus across the organization that your proposal deserves priority investment?

  • Strongly skilled in defining and conveying your vision for the product. Can you express to others the experience that your target persona(s) should have?

  • Ability to engage a variety of audiences with the relevant, appropriate story. Can you sprint plan with your dev team in the morning, present your pricing strategy to execs at lunch, support a rep with a customer deal in the afternoon, and present a conference session to close out the day?

  • Experience working with sales enablement and field facing teams. Have you delivered training and roadmap guidance to the sales org? Worked with specialist teams that drive your product in market?

CX Domain Experience

  • CRM domain knowledge with a detailed understanding of high volume, consumer grade customer service and/or adjacent CX processes

  • Experience with the emergent set of self-service automation technologies (conversational automation and NLP, predictive engagement, dynamic right-channeling, intelligent recommendations, etc). The technologies that might get hyped as "AI" or "ML" in a marketing deck.

  • Experience delivering one or more self-service solutions (or related interaction channels) such as: digital customer service portals, embedded self service, live chat, virtual agents, messaging and social engagement.

Cloud Product Development

  • Experienced with SaaS development, from scrum team processes, to continuous delivery, to API first development goals

  • Experience delivering modern cloud software (mobile and browser first development, JavaScript frameworks, RESTful APIs, zero down time, etc.). No need to have coding skills, but you should be able to engage with your dev team as they discuss data flows or external service dependencies.

  • Experience working with extensible CX application platforms, and the ability to build a point of view on when to deliver out of the box functionality vs. the bare minimum of platform to enable a customization

Education

  • Bachelors or Masters degree in management, business, computer science or equivalent

What will you do as a Product Manager at Oracle?

  • You will dive deep into one of our CX products, leading the overall effort as the product owner for one or more critical solution areas.

  • You will build relationships with customers, understand their objectives, and introduce new ways of improving their experience with Oracle software.

  • You will research the competitive landscape and stay abreast of wider market tends. You'll make trade-offs between innovative investments and table stakes.

  • You will partner closely with the wider development org to collaboratively design and deliver coherent, productive, state-of-the-art CX solutions for our customers.

  • You will partner closely with your engineering partners to make your vision real.

  • You will partner closely with your colleagues in customer success to gather feedback from customers, celebrate when you ve improved their lives, and discover where you have more work to do.

  • You will be comfortable working with a global team across various time zones.

  • You will learn, grow, and be challenged. You will make tough compromises, or find things take longer than you want them to, or need to work extra hard to convince someone of your position.

  • And sometimes, you will get frustrated. But then you ll remember that you re here to help turn Oracle into the place you love to work, and have one of the best professional experiences of your life.

Job: *Product Development

Organization: *Oracle

Title: Product Manager/Strategy 5-ProdDev

Location: United States

Requisition ID: 19000J8L

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