Catholic Charities Family Community Services Receptionist - HEAP (Home Energy Assistance Program) in Rochester, New York
Receptionist - HEAP (Home Energy Assistance Program)
HEAP - Rochester, NY
Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.
Starting Rate: $15.30 / Hour
Essential Duties and Responsibilities
Provides reception and clerical assistance for the HEAP Program.
Answers inbound inquiries about HEAP Program and guidelines.
Screens incoming requests for appropriate program access either mail in application; on site interviews for emergency or standard HEAP; or telephone applications.
Processes incoming mail and outgoing mail.
Keeps track of supplies and orders additional supplies as needed.
Other record keeping and filing as necessary.
Develops and maintains accurate records.
Maintains an up-to-date accessible filing system for application files.
Meets and greets all who arrive at the HEAP Office in a professional and friendly manner.
Refers persons to appropriate staff.
Maintains a log of all persons coming to site.
Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other responsibilities as requested by supervisor
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other duties as assigned
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Education: Associates Degree in Human Services, Secretarial Science, Business Administration, or related field. Equivalent combination of education and experience will be considered.
Experience: Two years clerical experience preferred.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.
Ability to prioritize assignments, plan, and complete work projects with minimal direction,
An ability to work efficiently and effectively and meet deadlines,
An ability to work under pressure,
Excellent verbal/written skills,
Ability to maintain confidentiality,
Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.