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Rochester Institute of Technology Senior Staff Assistant in Rochester, New York


Position Title:

Senior Staff Assistant


NTID Transition Services

Job Responsibilities:

The NTID Outreach Consortium is responsible for the establishment and operation of educational activities designed to build up NTID’s pipeline of prospective deaf and hard of hearing (DHH) students and to share NTID resources externally. The primary purpose of the Consortium is to offer various training and educational programs, workshops, and technical assistance to address the educational, transitional and professional development needs of secondary DHH students and their families, educators, and other professionals working with such students.

The Outreach Consortium provides approximately 15-20 programs annually serving over 1,000 prospective secondary DHH students and their families, and over 250 educators and professionals serving such.

The NTID Outreach Consortium works in partnership with multiple departments and programs within and outside of NTID including but not limited to: NTID Regional STEM Center (NRSC), NTID Admissions, NTID Office of External Affairs, NTID Academic Affairs, RIT K-12 Programs, and state vocational rehabilitation agencies to achieve programming goals.

The Outreach Program Assistant position will support the Outreach Department with the coordination of internal and external outreach programs through the planning and monitoring of outreach communications with external audiences and prospective student database systems. The position will work with the Outreach, Marketing Communications and Enrollment Management teams on the maintenance of the Institute database to support overall operational and recruitment efforts.

Must be able to work evenings and weekends as assigned / needed.

NOTE: The term ‘program’ will be used to refer to all activities including but not limited to: competitions, camps, conferences, fairs and the like.


  • Provide programmatic support (in the form of creating, establishing and revising office procedures and processes, detailed in the third and fourth sections and interspersed below) to the entire Outreach Consortium including the Senior Director, Associate Directors, and Assistant Directors.

  • Responsible for continuing communications (both electronic and paper) with external population to market programs and complete all registration paperwork and assist with conducting outreach to encourage participation. Correspond with external contacts (i.e., high school guidance offices, teachers, parents, related service providers) as the point of liaison to encourage participation in Outreach programs

  • Assist the Senior and Associate Directors in maintaining data collection and tracking for the purpose of evaluating impact of programs on enrollment pipeline and retention. Set up all registration systems for programs. Track details in Outreach database and outcomes in reporting formats for analysis. Work with all Directors in researching and conducting independent data analysis to provide solutions to various administrative problems and/or complex inquiries. Work with TIS programmers to decide on updates and/or changes requested by Outreach and their priority.

  • Work collaboratively with Senior Director and Assistant/Associate Directors to determine communication and recruitment strategies. Participate in ongoing monitoring, and database development/ management to ensure data integrity and clarity. Participate in management of monthly data collection and reporting system, and other logistics as needed.

  • Manage solicitation for bids and participate in negotiations for services/ supplies; maintain and update database of outside vendors for outreach efforts. Create purchase requisitions for all programs.

  • Reconcile monthly and year end budgets for Outreach Consortium (total of 4 separate department and18 budget areas to manage); post journal entries into Oracle; process payments for program fees; reconciliation of monthly pro-card statements; manage travel arrangements and process reimbursements. Create invoices to VR offices for programs.

  • Assist Associate and Assistant Directors with logistics for outreach events (e.g. reservations, confirmations, ordering of meals and refreshments, travel arrangements of access servies). Work with sales and catering managers to negiotate and decide on costs and logistics. Analyze all program needs in order to estimate needs and request pro card increases. Assist with all day-of-event on-campus programs execution

  • Coordinate mailings for program marketing; coordinate VR and other billings for Outreach programs

  • Manage purchasing, assembling and shipping of supplies and activity kits for Outreach programs

  • Manage registration of students for Outreach programs utilizing databases. Review and decide summer program applicants’ status for acceptance to programs based on transcript and audiogram received.

  • Independently oversee front office and interview, hire, train and manage student desk assistants and other student employees, and lead student teams for programs (with guidance from Senior Director). Process faculty and staff contracts, and paperwork for hiring of student assistants. Create and continually revise work processes for office operations

  • Respond to general inquiries via email, videophone, and in-person


FLSA Category:


Requisition Number:



National Technical Institute for the Deaf

Required Application Documents:

Cover Letter, Curriculum Vitae or Resume

Employment Category:


Additional Details:

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Minimum Education Level:


How To Apply:

In order to be considered for this position, you must apply for it at: . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band ( :


Required Qualifications:


  • Associate’s degree: Human and/or Social Services, Education, Business, Communication, or related field

  • 3 – 5 years related experience


  • Excellent interpersonal skills, excellent communication skills, telecommunication mannerisms and written communication skills

  • Strong organizational skills, working memory of work-related details and time management skills

  • Ability to manage multiple tasks simultaneously

  • Customer focused

  • Ability to work independently

  • Highly flexible and able to work effectively in a team oriented, fast-paced and outcome-oriented environment

  • Ability to make programmatic judgments and decisions as necessary

  • Sensitivity to ethnic, socioeconomic and communication diversity

  • American Sign Language skills or willingness to learn in order to be able to communicate effectively with a wide range of prospective deaf and hard of hearing students and deaf/hard of hearing and hearing individuals

Preferred Qualifications:

  • Bachelor’s degree strongly preferred; Master’s degree desirable

  • Experience in STEM fields and related subjects

  • Proficiency/Fluency in American Sign Language communication skills strongly preferred

Department/College Description:




What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package ( that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Henrietta Campus — 100%

Job Summary: