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EY SIEM or SOAR Support - Team Lead in Rochester, New York

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently and securely. We have more than 300,000 people in more than 160 countries, all of whom rely on secure technology to be able to do their job every day. Everything we use as a firm depends on our security mindset. Securing technology is our passion. Please join us and show us your passion.

The opportunity

We are looking for a SIEM Support Team Leader, who will become part of our Security Technology Operations team. In this role, you will be involved in managing and coordinating activities related to SIEM Applications. The ideal candidate will have prior experience implementing and supporting SIEM technologies such as Splunk, SOAR, Microsoft Azure Sentinel. You will also supervise a team of like-minded individuals managing the 24x7 operation of our business-critical technology.

Your key Responsibilities

Key responsibilities will include the implementation and run state of SIEM-related technologies. The role performs Level 3 support for Information Security SIEM technologies. Responsibilities involve the daily management of incidents, operational maintenance and support, and proactive/preventative analysis of systems. Applications can reside in EY as well as within vendor facilities and cloud.

  • Provide technical oversight of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak performance

  • Monitoring performance of correlated and scheduled searches and identify opportunities to make searches/dashboards more efficient in Splunk to improve their performance

  • Creating/Testing/Deploying SIEM/SOAR upgrades, configurations changes, etc. in multiple environments

  • Monitoring the Splunk infrastructure (including but not limited to non-performant queries and dashboards, key health indicators of the platform).

  • Manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies.

  • Represent the team in specific project activities, including participating in projects and driving team deliverables towards successful completion.

  • Flexible to work out of regular office hours to participate with the team for occasional organizational calls and meetings. Weekend or late-night work may occur during product outages or maintenance releases, although infrequent as part of a 24x7 operation with off-shore team support

  • Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders

Skills and attributes for success

We are interested in people who bring in operational experience in large environment having performed detailed troubleshooting of issues, using your analytical skills and collaborating with other technical teams, stakeholders, internal and external customers. As a successful candidate, you will have functional and/or technical experience in supporting a variety of Security Information and Event Management tools.

  • To qualify for the role, you must have

  • 6-8 years of experience in an enterprise IT support role

  • Splunk Certified Power User

  • Experience managing people and collaborating across teams

  • Splunk experience in Multi-cluster/Multi-site environment and Enterprise Security

  • Knowledge of Azure cloud technology including knowledge of Azure AD, Log Analytics and Sentinel. Exposure to SOAR technologies and DevOps experience is a plus

  • Knowledge and experience with scripting languages such as Python, PowerShell and Bash

  • Several years’ experience working in a large global virtual environment

  • Strong English language skills – written and verbal

  • Ideally, you’ll also have

  • Bachelor's degree in computer related field or equivalent work experience.

  • GSEC/CISSP or other security related generalist certification from ISC2 or GIAC

  • Information Technology Infrastructure Library (ITIL v2 or v3 Foundation training)

  • Experience in project management, service introduction, and service readiness

What we look for

This role is perfect for you, if you have excellent problem solving, decision making and communication skills.

We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.

What we offer

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary range/s. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $126,800 to $230,100. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $152,200 to $261,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com

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