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University of Rochester Support and Engagement Advisor (Part-time) in Rochester, New York


The Support and Engagement (S&E) Advisor will be responsible for advising on inquiries related to Social Security (SS), International Tax Identification Numbers (ITINs), and taxes as they relate to immigration compliance. The Advisor will be responsible for designing and developing weekly workshops for hiring managers and students about SS, ITINs, and taxes. Next, the Advisor will collaborate with the Assistant Director and participate in multiple orientation events across campus (River, Medical Center, Eastman). The Advisor will welcome new students, assist students with the immigration check-in process, and provide new students with information about the services the ISO offers. Finally, the Advisor will liaise with embassy and consular post representatives in the event of a natural or geo-political crisis.


Immigration Advising

  • conduct weekly drop-in sessions whereby international students and hiring managers can learn about applying for a SS number, an ITIN, and filing their non-resident alien taxes, such that they are in compliance with all state and federal tax regulations

  • schedule individual advising sessions for students who have specific questions as they relate to SS numbers, ITINs, and taxes

  • work with international students to ensure that they have completed the immigration check-in process upon arriving on-campus

  • assist with providing travel signatures to international students when they leave the country


  • monitor and respond to the tax email box

  • review SS Employment Verification Letters and contact students about the status of their letters

  • review ITIN documents and assist students with the application process

  • liaise with third-party vendor system and HR Payroll to troubleshoot system problems

Orientation Outreach

  • collaborate with the Assistant Director, Support and Engagement and present orientation content at multiple schools across campus at the start of each semester (summer, fall, spring)

  • conduct virtual pre-departure orientation

  • deliver and orient students, with information about scams, and coordinate logistics

  • liaise with specific embassy/consular posts in the event of a crisis


  • update the ISO website and all communication as it relates to taxes, Social Security, and ITINs, and immigration check-in

Other duties as assigned


  • Bachelor’s degree or equivalency in related field

  • 2 years’ experience working with international populations

  • experience with international student orientation

  • experience collaborating across campus departments in higher education

  • experience with organizing Zoom meetings and Zoom webinars

  • understanding of the Social Security, ITIN, and tax process as they relate to international students

  • must be a Permanent Resident or U.S. citizen

  • DSO

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 25.72 - $ 36.01 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Part-Time