KPMG Tax Tech Support II-Remote in Rochester, New York
Business Title: Tax Tech Support II-Remote
Requisition Number: 101479 - 69
Function: Tax Services
Area of Interest:
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Associate, Tax Technology Support to join our Tax Technology Practice.
Provide web-based proprietary application support via chat, e-mail, and ticketing system for KPMG tax software products
Work with team members and use available resources to resolve complex tasks prior to escalation
Engage in other special projects and assignments; including but not limited to, interim QA testing, maintaining, and developing management statistical reports, assist with on boarding of new team members, updating knowledgebase and training materials
Obtain deep technical understanding of KPMG applications and process knowledge
Aid with new product learning and training of new hires
Participate in all offered learning opportunities and seeks out other relevant learning opportunities important to the role
Minimum three years of recent software support with two years of tax-technical experience
Bachelor's degree from an accredited college/university is preferred
Strong interest in technology and aptitude for learning intricacies of software applications; ONESOURCE experience preferred
Outstanding verbal/written communication, customer service, collaboration, critical, diagnostic, and creative thinking skills to thrive in an environment driven by customer service and teamwork
Be able to maintain a level of clarity and thinking under pressure; adapt swiftly when changes occur and balance high-paced competing demands
Ability to balance high-paced competing demands, with flexibility to work extended daily and weekend schedule during busy seasons to support end users
KPMG complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market-based salary ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Albany Salary Range: Low: $53000 - High: $132500
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
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