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Xylem Technical Service Specialist - Lab Equipment/Electronics in Rochester, New York

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots.

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative, and sustainable water technologies improving the way water is used, managed, conserved, and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com ​.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration, and corporate citizenship.

  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

The Role: OI Analytical, A Xylem brand, seek to hire a Technical Applications Specialist to provide on-site technical and phone support to customers relative to the operation and repair of Xylem Analytics’ Titration and Viscometry product lines in North America.

This position can be based and performed in any location in the United States, except Colorado

Essential Duties/Principal Responsibilities:

  • Provides on-site and phone support to troubleshoot and resolve customer’s lab equipment issues

  • Courteously and professionally deals with customers on-site and over the phone.

  • Accurately diagnoses problems, troubleshoots, repairs and calibrates repair of lab products at customer sites.

  • Applies technical knowledge, experience, creativity, and people skills to achieve customer satisfaction relative to timeliness, quality, and cost of service provided.

  • Opens, updates, and closes service calls, as appropriate.

  • Maintains current knowledge of product design, operation, troubleshooting, repair, and application, as well as general chemical, mechanical, and electronic design concepts utilizes.

  • Markets service contracts to customers.

  • Maintains current knowledge of Service Contracts and benefits to the customer.

  • Provides routing feedback to the Service Manager and Field Service Supervisor relative to major or repetitive product or customer problems, competitive information, product enhancements, and potential sales opportunities.

  • Coordinates with Applications Laboratory with the evaluation of customer samples for new or unique applications.

  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Bachelor’s degree in a Physical Science.

  • Experience with chemistry.

  • Three (3) years hands-on repair and maintenance experience with analytical instrumentation.

  • Experience with Gerhardt and SI Analytics products helpful.

  • Computer experience using PC based platforms.

  • Any equivalent combination of acceptable training and experience.

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Work in standing position 8 hours/shift

  • Considerable arm movement and walking required, bending and stooping

  • Work requires close attention to lifting and handling of medium weight parts up to 35 lbs. Heavy parts raised to position with chain hoist

  • Travel 50 - 75%

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Average shop conditions with some temperature variations due to seasons

  • Subjected to noisy environment requires wearing of ear plugs.

  • Work around and with electrical leads, electric motors & wiring

  • Standard PPE required: safety glasses, ear plugs, safety shoes with toe and metatarsal guards, gloves, and work uniform

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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