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Sumaria Systems, Inc. PROP - Server Operations Lead in Rome, New York

PROP - Server Operations Lead

Department: Information Technology Division

Office: Rome NY/AFRL

Location: Rome , NY

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Job Title: Server Operations Lead

Job Description: Enterprise Services and Applications (T&M). Provide enterprise level services and applications for AFRL/RIOS customers and user base.

Responsibilities:

  • Serve as an interface to external Government agencies and military organizations providing policy and directional oversight, as well as mandates over those networks where AFRL/RIOS is responsible. Maintain currency in all applicable Federal policies, directives, guidelines, and best practices. Identify and recommend changes to business process upon receipt of new guidance. Provide cross-functional, inter-disciplinary support and assistance to resolve technical and business process issues. Utilize the AFRL/RIOS Configuration Management Plan (CMP) to incorporate processes and procedures into a Change Control Board (CCB). Provide recommendations and changes to improve CM processes and procedures. Upon CCB chair approval, create, document, and coordinate the execution of a chosen implementation plan to address submitted Change Requests (CR). Refine CRs to gather additional requirements/information as needed. Ensure compliance with IA controls as required by the current AF C&A process. Provide artifacts as required to document compliance. Identify, maintain, and update information pertaining to lifecycle management of IT assets, both hardware and software. Ensure compliance with hardware and software licensing requirements. Identify non-compliance and provide a Plan of Action (POA) to remediate, along with vendor quotes, cost estimates, and impacts to IT lifecycle management and business processes. Obtain, review, and provide recommendations for hardware and software purchases to include budgetary inputs, funding proposals and requests, vendor quotes, upgrades and replacements for EOL equipment, technology refreshes, and warranty and maintenance service contracts.

  • Provide Enterprise Server SME-s reports monthly for all opened warranty and contracted service request. Notify ADPE custodian when equipment relocates, becomes obsolete or when has Return Merchandise Authorization (RMA). Provide full-spectrum ES&A support to the organization and customers. Provide immediate reaction and continuous awareness/communication of outages and degradations. Provide weekly communication with customers and staff (updates, training, feedback, troubleshooting). Systems Management (T&M): Provide System Management services to AFRL/RIOS customers and user base to include Microsoft Windows and Unix/Linux-based variants on a VMware infrastructure which includes ESXi and vCenter. In support of this service the Contractor shall. Provide system administration, database management, and provisioning of Virtual Machines (VMs). Provide virtualization of infrastructure, monitoring, disaster recovery, and scaling of virtual environments. Provide primary oversight and responsibility for maintaining the overall health of systems. Establish and maintain the ability to remotely manage and monitor system performance, health and information security compliance. Manage instances of Microsoft System Center Configuration Manager (SCCM) to ensure clients and servers are functioning properly.

  • Proactively monitor and analyze system logs in order to identify and resolve issues, which could affect system availability. Proactively conduct system performance tuning to ensure system uptime and availability.

  • Perform user account management for enterprise systems to include the following actions, but not limited to, additions, modifications, updates, and general cleanup and removal of account information and permissions. Perform, document, and report on storage management for enterprise systems to include, but not limited to, identification and application of storage technologies, manage the availability, capacity, and forecasting of disk utilization. Perform capacity and availability planning for all enterprise systems. Develop, implement, and validate a backup and restoration strategy to ensure continuity of system operations. Monitor and provide feedback for continuous process improvement.

    Perform backup and recovery of enterprise systems along with any associated data needed for operation.

Qualifications:

  • Identify, deploy, rollback if needed, and maintain necessary patch levels and modifications. Create, test and implement software packages and configuration changes in order to comply with NOTAMs, TCNOs, and MTOs. Validate, test and implement mandated CRs issued by higher-level agencies and organizations. Document compliance as necessary. Coordinate system upgrades, updates, configuration changes, and outages through the CR process. Maintain and provide IT asset management information. 1.11.22.17. Develop, operate, and maintain systems and infrastructure necessary to host web-based services, to include web, application, and Oracle database support.

  • Develop, operate, and maintain systems and infrastructure necessary to host multiple instances of a distributed network-based file system, to include Storage Area Network (SAN) technologies and protocols. Manage the archived data and software for retrieval for audits or access to historical data. Develop, implement, and maintain a solution for the visual reporting of real-time health, status, and availability of enterprise systems. 1.11.22.22. Provide subject SME-s report monthly for all opened warranty and contracted service request. Notify ADPE custodian when equipment is relocated, obsolete or returned.

  • Provide immediate reaction and continuous awareness/communication of outages and degradations. Provide weekly communication with customers and staff (updates, training, feedback, troubleshooting. Life Cycle Management of IT and Command, Control, Communications and Computers (C4) systems: (T&M): Ensure that all aspects of the Enterprise, Network, Unified communications, Audio visual and communications hardware and software will not become EOL or unsupportable. 1.11.25.2. Provide technical studies, review plans, evaluate state of the technologies prior to fielding of new releases or systems. Review plans and policies and provide observations and questions for consolidated responses. Research and coordinate technical issues and requirements and draft new and updated policy governing technical issues.

  • Provide technical analyses and draft reports of C4 system tests, assessments, and architectures.

    Participate in meetings as required by the Government, attend conferences; technical interchange seminars; interoperability meetings; and other briefings related to integration, migration, and maintenance of Command and Control (C2), coalition, and bi-lateral system architectures. Perform analysis, provide recommendations, and prepare planning documentation to transition current services into the Joint Information Environment (JIE).

    Plan large-scale systems and projects through vendor comparison and cost studies and provide input to policy level discussions regarding standards and budget constraints. Develop Project Charter, Scope and Requirements documents to satisfy project needs. Maintain all network equipment lists, warranties, EOL dates and budget requirements.

  • Collaborate with the appropriate Government lead to identify, investigate and recommend emerging technologies and trends that could be applicable for inclusion into the enterprise architecture. Collaborate with the Government leads to aggregate strategic planning information and to outline a multi-year architectural roadmap for the enterprise. Establish and maintain a pre-production environment that can functionally replicate the capabilities found within the production enterprise environment. Install, configure and integrate technologies into the pre-production environment without impacting or jeopardizing production business process.

    Collaborate with stakeholders and potential consumers of the technology to identify and develop requirements, use and test cases, and exit criteria for evaluation in the pre-production environment. Perform testing, evaluation and analysis based on use and test cases to determine business impacts and integration approach. Document and report findings and recommendations into an overall Integrated Project Plan.

  • Upon Government approval install, configure and validate the deployment and integration of the technology into the production enterprise environment and ensure that relevant business processes are modified. Provide TCNO/NOTAM, software update, patches, and Group Policy Object (GPO) testing prior to implementation onto the production enterprise. Notify the Government of necessary changes and impacts to business systems and processes. Troubleshoot and resolve conflicts that arise due to the use of Commercial Off The Shelf (COTS) or Government Off The Shelf (GOTS) hardware/software within the existing enterprise architectures. Test and evaluate and support the deployment of new or modified SDC images.

    Provide cross-functional, inter-disciplinary support and assistance for DOD and AF sponsored initiatives. Accurately maintain OEM/Vendor, AF standard systems, and local databases which document AFRL/RIOS managed IT hardware, software, and maintenance.

  • Document all system replacements for current and next FY for the annual budget review in December. Maintain a master timeline for all major enterprise and network systems components. Review DISA approved hardware and software lists against current AFRL/RIOS managed systems and report on a quarterly basis. Review DISA approved hardware and software lists against future procurements to be integrated into AFRL/RIOS managed systems. Provide Approved Product List (APL) approval documents with acquisition package. Provide immediate feedback when the lifecycle of managed hardware and software systems is affected by issues due to O&M troubles or failures. Provide feedback after attending trade shows for new technologies.

  • Provides support in all areas of project requirements.

Certifications Required: Security+, Window/Linux Server, VMware Pro

Education: Bachelor-s degree, Education requirement may be waived for exceptionally qualified personnel.

Year-s Experience: 5+ years of experience

Travel: 10%

Security Clearance Required: must have an ACTIVE Secret Security Clearance

Position Type: Full Time

Work Location: Rome Research Site, Rome NY

Top salaries paid for qualified candidates.

For more information on Sumaria Systems, please visit our website at www.sumariasystems.com

Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

Sumaria Systems, Inc. (Sumaria) is a market leader in Professional Services, Engineering, and Information Technology has been a trusted partner to U. S. Department of Defense communities for more than 30 years. With expertise to lead, insight to deliver and commitment to succeed; we staff each mission with a carefully selected team of seasoned professionals. Headquartered in Danvers, MA, with operating locations in Alabama, Colorado, Georgia, Illinois, Ohio, Oklahoma, Utah, and Virginia

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